---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Merge transfer orders

# Merge transfer orders {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After you submit a new transfer order, the system examines all existing transfer orders
attached to the current work order task to determine if the new transfer order can be merged with
any of the existing orders.  
The system uses these criteria to merge transfer orders:

* Created from the Field Service Management application. (Configure the transfer order record to add the Type field.)
* In the Draft stage.
* Same From Stockroom.
* Same Destination Stockroom.
{#c_MergeTransferOrders__ul_z1j_h1v_mr}

If an existing transfer order matches these criteria, the new transfer order line is placed
under the existing transfer order. If no existing transfer order matches these criteria, a new
transfer order is created and the transfer order line is added. It is good practice to view the
transfer order and ensure that all information is correct. For example, check that the
Delivery by date on the transfer order is appropriate for the
Required by date on the part requirement. Transfer orders created in the
Field Service Management application are not
merged or combined with transfer orders created from any other application, such as
Procurement.

When all the transfer order lines under a part requirement are delivered to the assigned
agent's personal stockroom, the part requirement is marked Delivered. When
both the consumable and non-consumable assets are delivered, the system changes their
State to In stock and their
Substate to Reserved (in [Asset Management](https://www.servicenow.com/docs/access?context=c_AssetManagement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)).