---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a work group for external field agents

# Create a work group for external field agents {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create groups to assign work to external field agents based on your requirements such
as skills, location, and product models so you can route work order tasks to the most
qualified field agents

## Before you begin

Role required: wm_admin, wm_contractor_manager_int

## About this task

External work groups are managed by internal and external managers.

You can also do the initial configuration of onboarding an external manager through Field ServiceAdministrationGuided Setup. For more information about using the guided setup interface, see
[Using guided
setup](https://www.servicenow.com/docs/access?context=guided-setup&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

## Procedure

1. Navigate to Outsourced Field ServiceOutsourced Service Providers.
2. Click the contractor company from which you want to create a work group.
3. Click Create Group.
4. On the form, fill in the fields.  
   {#create-work-group__table_rhf_zkw_3lb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the work group. |
   | Manager | Group manager or lead. |
   | Hourly rate | Amount charged per hour that is used to calculate the planned and actual resource costs for a task. |
   | Description | Helpful information about the group. |
   | Group email | Group email distribution list or the email address of the point of contact, such as the group manager. |
   | Parent | Other group of which this group is a member. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group are not members of the parent group. |
   [Table 1. Group form]

   {#create-work-group__table_rhf_zkw_3lb}
5. Click Submit.

## Result

A vendor group for the contractor company is successfully created.

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