---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Contractor Portal

# Field Service Contractor Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Field Service Contractor Portal to manage work order
tasks.

Field Service Contractor Portal enables managers and field service agents of
contractor companies to manage and work on the assigned work order tasks.

You can make your ServiceNow
Field Service Contractor Portal instance accessible from a company-branded or
custom URL. For more information about customizing URLs, see [Associating custom URLs to your
instance](https://www.servicenow.com/docs/access?context=custom-url&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US).

If you have activated the Service Portal User Criteria Support plugin and set its property to
true, you must assign permissions to different roles to enable access to the Field Service
Contractor Portal. For more information, see [Apply user criteria to a page, widget, or
widget instance](https://www.servicenow.com/docs/access?context=widget-user-criteria&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
* **[Log in to the Field Service Contractor Portal for the first time](https://www.servicenow.com/docs/s9wmgxx3Mt5kDpLxdOf~cQ)**   
  Click the link in the email you are sent after you are onboarded to change your password so you can log in for the first time.
* **[Onboard agents on the Field Service Contractor Portal](https://www.servicenow.com/docs/ePk6mwUmEqUsS2MK69yHAA)**   
  Onboard a Field Service agent so the contractor company can assign outsourced work order tasks to be performed at the customer location by that agent.
* **[Approve or reject requests for onboarding agents](https://www.servicenow.com/docs/3lDhZuut6fV0mjgW5KjDvg)**   
  Review external agent requests that are assigned to you for approval and determine whether to accept or reject them.
* **[View an agent profile on the Field Service Contractor Portal](https://www.servicenow.com/docs/5dbYdsImG75DOMgenmKySA)**   
  As a manager of a contractor company, you can view the profile information of all the agents in your teams.
* **[Assign additional manager assignments to an agent](https://www.servicenow.com/docs/zk6sVv15JRNAifHbz31DCQ)**   
  As a manager of a contractor company, you can assign additional manager role to the agents in your teams.
* **[Offboard agents on the Field Service Contractor Portal](https://www.servicenow.com/docs/7ByRtnJ3TTj6fpdTgioF3A)**   
  Offboard agents of the contractor company to terminate their services.
* **[Work order tasks on the Field Service Contractor Portal](https://www.servicenow.com/docs/j5p0_Q7~ZUYtb1j_VLygkw)**   
  Organizations outsource their work order tasks to the contractor companies in the Field Service to perform required jobs at a customer location. Managers and agents of contractor companies use the Field Service Contractor Portal to view and manage the work order tasks assigned to them.
* **[Requesting and receiving required parts](https://www.servicenow.com/docs/UDtWSDc9XTifjOKrx_BINg)**   
  Get the parts you need to complete the assigned work order tasks.

**Related concepts**   

* [Contractor dashboard](https://www.servicenow.com/docs/GEt7Ygqqq9XBAGBTUUSJ7w "Use this dashboard to review the status of work order tasks, agents, agent feedback, and appointments of contractor companies.")
* [Configuring contractor capabilities](https://www.servicenow.com/docs/rHmREHUlJPEgBBdS6Lf~cw "Set up interactions with contractor companies, their managers, and agents with Contractor Management. Additionally, Contractor Marketplace allows you to push task to a marketplace when internal agents are unavailable.")