---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Conversational IVR with Amazon Connect

# Install Conversational IVR with Amazon Connect {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install Conversational IVR with Amazon Connect application, to use
interactive voice response (IVR) with Virtual Agent.

## Before you begin

Role required: admin  
Note:  
Before installing Conversational IVR with Amazon Connect, ensure that you have installed the Glide Virtual Agent (com.glide.cs.custom.adapter) plugin in your ServiceNow instance.

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. Select Virtual Agent on the left pane and navigate to Add virtual agent to your contact center.
3. Click Install.  
   You are directed to the ServiceNow Store where you can search and get the Conversational IVR with Amazon Connect application to use IVR.

## What to do next

To learn how to configure your AWS account for enabling Conversational IVR, see [Configuring your AWS account for use with Conversational IVR](https://www.servicenow.com/docs/bTaQDU3_J56XoZAOUDUxvw "To enable the Conversational IVR functionality within your ServiceNow instance, you must utilize a third-party Contact Center application. One such option is Amazon Connect, which is part of the Amazon Web Services (AWS) platform. You must configure your organization’s AWS account prior to making it available for use in the Conversational IVR feature.").

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