---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate business locations

# Activate business locations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Business Location plugin to manage customer service for business
locations.

## Before you begin

Role required: admin

## About this task

The Business Location plugin (com.snc.business_location) enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. Activating the Business Location plugin (com.snc.business_location) automatically activates the Service Organization plugin (com.snc.service_organization). It enables support for internal and external entities in your customer service structure, such as branches, stores, franchises, and dealerships.  
Note:  
Starting with the Yokohama release, activating the Business Location (com.snc.business_location) plugin automatically activates the Case types (com.snc.csm_case_types) plugin.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Business Location plugin (com.snc.business_location).
3. Click Activate.
{#activate-business-location__steps_vb4_sfz_pgb}
**Related tasks**   

* [Activate customer service household](https://www.servicenow.com/docs/CJvQl4yxFmykslzG9t6ySg "Activate the Customer Service Household plugin to manage customer service for households.")

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