Activate Case Action Status

  • Release version: Yokohama
  • Updated December 9, 2025
  • 1 minute to read

    • Activate the Case Action Status plugin to use the case action status feature.

    Before you begin

    Role required: admin

    About this task

    Case action status provides a Customer Service-specific application of the Action Status Automation feature, which tracks blocking tasks created for customer service cases and updates the action status indicators.

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the plugin com.snc.csm_action_status.
    3. Click Activate.