---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add staff members to an internal business location

# Add staff members to an internal business location {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add users as staff members to an internal business location to support accounts,
contacts, consumers, and households.

## Before you begin

Role required: admin, sn_customerservice_manager,
sn_customerservice.svc_location_manager,
sn_customerservice.svc_location_manager_contributor, and
sn_bus_loc.location_relationship_manager

## About this task

You can add internal users with the snc_internal role as staff members to an internal business location.

* Administrators and customer service managers can add staff members to any business location.
* Location managers can add staff members to the business locations that they have access to.
{#add-user-internal-bus-location__ul_klt_yzz_2mb}

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsBusiness LocationsInternal Business Locations.
2. Select the desired internal business locations record.
3. Click the Register Member related link to open the Register Member at Internal Business Location record.  
   You can use the record to register new location staff or move existing internal or external staff between locations managed by the Location manager, and assign responsibilities to staff accordingly.
4. On the form, fill in the fields.  
   {#add-user-internal-bus-location__table_j3n_psh_12c__entry__2}

   | Field | Description |
   |-|-|
   | Internal Business Location | The automatically generated internal business location. |
   | Member | Field used to select an internal staff member from the list of service organization internal staff record. |
   | Member Type | Field used to assign responsibility for the member selected at the business location. To learn more about responsibilities, see [Assign responsibilities](https://www.servicenow.com/docs/Gp0cSbM9EjDWp5BFhF~svA "Use the responsibility data model to assign responsibilities to a service organization (SO) member."). |
   [Table 1. Register Member at Internal Business Location form]

   {#add-user-internal-bus-location__table_j3n_psh_12c}
5. Select Submit.  
   A member record with the selected member, member type, and business location is created. After a member type is selected, the member is assigned a responsibility automatically.

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