---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Cancel post case review

# Cancel post case review {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Cancel a post case review that hasn't been approved, rejected, or no longer requested state.

## Before you begin

Role required: sn_customerservice_manager or admin

## Procedure

1. Navigate to AllCase DigestMy Post Case Reviews.
2. Select and open a post case review that you want to cancel.
3. Select Cancel.  
   Note:  
   If the post case review state was awaiting approval, approvers are notified by email that the post case review has been canceled and approval is no longer required.  
   The post case review document is now in Canceled state.
{#cancel-pcr__steps_zff_q5l_plb}
**Related tasks**   

* [Re-open a post case review document](https://www.servicenow.com/docs/sf09OGDeBMV6Zc95laUVSA "Re-open an approved post case review document if you need to make changes or update information.")

*[\>]: and then