---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Communities roles

# Communities roles {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Ensure that users can perform all necessary actions by assigning roles.
{#communities-roles__table_ycc_k1h_rz__entry__3}

| Role | Description | Access via |
|-|-|-|
| Community administrator \[sn_communities.admin\] | Administer and manage all sections in the community. | Platform UI |
| Community moderator \[sn_communities.community_moderator\] | Moderate content associated with the community. | Platform UI |
| Forum administrator \[sn_communities.forum_admin\] | Administer and manage forum permissions content types, and topics associated to the forum. | Platform UI |
| Forum moderator \[sn_communities.forum_moderator\] | Moderate content within specified forums. | Platform UI |
| Moderation administrator \[sn_communities.moderation_admin\] | Administer moderation settings and moderate content associated forums. | Platform UI |
| Gamification administrator \[sn_gamification.admin\] | Administer gamification settings and configure gamification rules. Contains the sn_gamification.moderator role. | Platform UI |
| Gamification moderator \[sn_gamification.moderator\] | Review and edit the gamification points earned by community users. | Platform UI |
| Community user \[sn_communities.community_user\] | Any user who has signed up and accepted the community Terms \& Conditions. Their access to forums depends on the permissions set up for each specific forum. | Communities Portal |
| Knowledge harvester \[sn_communities.knowledge_harvester\] | A community user who can harvest knowledge articles from a community. Community administrators, and community moderators inherit this role by default. The knowledge harvester role must be granted to other users. | Communities Portal |
| Proxy case creator \[sn_customerservice.proxy_case_creator\] | A community user who can create a customer service case from a community discussion. | Communities Portal |
[Table 1. Roles]

{#communities-roles__table_ycc_k1h_rz}