---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Community Service Portal

# Community Service Portal {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Community Service Portal is a web interface that is based on the ServiceNow Service
Portal application.

The Community Service Portal is designed to allow you to have control over the behavior of your
portal and help create an attractive and engaging user experience.

To customize this portal, navigate to Service PortalPortals and click Community.
* **[Configure Community Service Portal header menus](https://www.servicenow.com/docs/twvH9KNlp5xvO8gQjcs_ww)**   
  Configure Community Service Portal header menus to create a consistent user experience across all your end-user facing service portals using a modern interface and a unified navigation menu structure.
* **[Make an announcement to community members](https://www.servicenow.com/docs/0ygH7tWSkHaV73czotZS0Q)**   
  Global announcements appear in the banner and broadcast messages to all community members. Forum announcements appear in the Announcements section on the forum page. You can also send the announcement by email.
* **[Add featured content in a community](https://www.servicenow.com/docs/XNFzSkRcSlfHvu6ZxJ~fuQ)**   
  Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.
* **[Email a community user](https://www.servicenow.com/docs/as6TkUQJkTz2pA~hQfRNkA)**   
  Send a private message to a community user directly from the community.
* **[Community pages that support SEO data](https://www.servicenow.com/docs/URdIv2bHQraYk~6oEUG8GA)**   
  To improve search results for community members using external search engines, the Communities application generates SEO meta tags and injects the tags into questions, topics, forums, and other page types.

*[\>]: and then