---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set record page order

# Set record page order {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set the order number of a record page and activate the record page to determine the default page for displaying records in CSM Configurable Workspace.

## Before you begin

Role required: workspace_admin, ui_builder_admin, admin

## About this task

Each record page has an order number and can also be set to active or inactive. The active record page with the lowest order number is the default page. When the system displays a record in CSM Configurable Workspace, it uses
this default page to display the record information.  
{#config-csm-ws-set-record-page-order__table_fcq_1xm_2vb__entry__2}

| Record page | Order |
|-|-|
| Record default | 0 |
| Interaction record Page | 100 |
| CSM default record page | -1000 |
| CSM Interaction record page | -1000 |
| Front-line case page | 1000 |
[Table 1. Record page order values]

{#config-csm-ws-set-record-page-order__table_fcq_1xm_2vb}

To use a different page as the default page, you need to manually switch from the existing pages to the new pages by changing the page order number.

## Procedure

1. Navigate to AllNow Experience FrameworkUI Builder.
2. Select the CSM/FSM Configurable Workspace experience.
3. Select the desired page in the Variants list, for example, CSM default record page.
4. Set the page order.
   1. Select the additional actions menu for the page and then select Edit conditions.
   2. Enter a value in the Order field.
   3. Select Save.
   {#config-csm-ws-set-record-page-order__substeps_jv2_31r_wwb}
5. Activate the page.
   1. Navigate to AllNow Experience FrameworkExperiences.
   2. Select the CSM/FSM Configurable Workspace experience.
   3. In the Admin panel field, open the UX App Configuration: CSM/FSM Configurable Workspace App Config record.
   4. Locate the page in the UX Screens related list.
   5. Set the Active field to true.
   {#config-csm-ws-set-record-page-order__substeps_sj4_hbr_wwb}

*[\>]: and then