--- sourceDocument: Yokohama Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Configurable Portal widget library # Configurable Portal widget library {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configurable Portal widget library The Configurable Portal widget library, available in the Yokohama release, offers a collection of prebuilt, reusable widgets designed to help you easily configure and customize your ServiceNow portal homepage. These widgets streamline the presentation of key portal features, navigation, content, and user interaction elements, enhancing the overall user experience. Show full answer Show less ## Key Features * **Portal Polaris Header widget:** Displays essential header elements such as logo, search, profile, and menu items. The menu items' appearance depends on the selected Portal Mega Menu widget. * **Portal Mega Menu widget:** Organizes navigation topics hierarchically in the portal header to facilitate page navigation. * **Portal Browse Taxonomy widget:** Shows taxonomy topics alongside related articles and catalog items, aiding content discovery. * **Portal Banner and Banner Carousel widgets:** Display important announcements, product highlights, or information via single or multiple rotating banners. * **Quick Links widgets (Portal Quick Links, Knowledge Quick Links, Catalog Quick Links):** Provide easy access to knowledge articles, catalog items, custom pages, or external URLs, with customizable layouts and selection criteria. * **Portal Case Cards and Data List widgets:** Present case records and other ServiceNow table records in card or list formats, with configurable filters and display details. * **Portal FAQ widget:** Displays categorized frequently asked questions from selected knowledge bases. * **Portal Polaris Footer widget:** Shows company info, logos, site links, external links, and social media at the bottom of each portal page. * **Portal Object widget:** Highlights key details of selected records from ServiceNow tables and enables related user actions. * **Portal Taxonomy Topic widget:** Displays taxonomy topics as cards, linking users to related articles and catalog items via the Portal Browse Taxonomy widget. ## Key Outcomes By leveraging these widgets, ServiceNow customers can rapidly build tailored portal homepages that improve user navigation, content accessibility, and engagement. The modular design supports easy customization and dynamic content display, empowering organizations to present relevant information and services effectively to their users. The Configurable Portal widget library is a collection of prebuilt and reusable widgets that enables you to configure the portal homepage. {#configurable-portal-widgets-library__table_tll_jp2_5y__entry__2} | Widget | Description | |-|-| | [Portal Polaris Header widget](https://www.servicenow.com/docs/SvvIHOTOoCQgeDnyUccM2A "The Portal Polaris Header widget enables your users to quickly access key features, pages, and links from any place in the portal. You can select the Portal Polaris Header widget in the theme record, which is mapped to your portal.") | Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header. The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected. | | [Portal Mega Menu widget](https://www.servicenow.com/docs/DW~DdG64F76GnRBxR19eMg "The Portal Mega Menu widget displays a hierarchical menu on the header of the portal home page to enable navigation to different pages. You can also display a cart, wish list, guided tour, and scripted list such as notification, approval, and survey on the header of your portal.") | The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically. | | [Portal Browse Taxonomy widget](https://www.servicenow.com/docs/osQMxCJ91n5tXgcSdlUHyA "The Portal Browse Taxonomy widget displays hierarchical taxonomy topics that enable your users to navigate to knowledge articles and catalog items through the widget's navigation pane.") | Display taxonomy topics along with the articles and catalog items related to them. | | [Portal Banner widget](https://www.servicenow.com/docs/lg5dlh6RvGnR6iqNZQPXaA "You can use the Portal Banner widget to display announcements, new product or feature highlights, and important information on the portal page.") | Banner to display the announcements, new product or feature highlights, and important information on the top of the page. | | [Portal Banner Carousel widget](https://www.servicenow.com/docs/D5w2ZBeW0nuF2pHeBchE1Q "A carousel in your home page banner can display multiple announcements and highlight brief information on features and products.") | Displays multiple banners in a carousel to display information on multiple announcements, features, and products. | | [Portal Quick Links widget](https://www.servicenow.com/docs/A2Mn03Fv9nwmNfZ5QuAe9A "The Portal Quick Links widget displays a variety of links to internal and external resources on the portal for quick access.") | Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards. | | [Portal Knowledge Quick Links widget](https://www.servicenow.com/docs/LdzhhddnBFjTHslUUtjHxA "The Portal Knowledge Quick Links widget displays a list of relevant knowledge articles for quick access on the portal. The card displays article details such as the title, preview, author, view count, rating, and updated date in the widget.​") | Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually. | | [Portal Catalog Quick Links widget](https://www.servicenow.com/docs/HjuAgMBMwNULoYBQDlPXOA "The Portal Catalog Quick Links widget displays catalog items according to filter criteria, enabling you to include an image, icon, name, and description on the card.") | Displays catalog items for important request items based on the criteria. | | [Portal Case Cards widget](https://www.servicenow.com/docs/SwnHmPDLPKeeEDmqpIibbA "The Portal Case Cards widget displays cards for cases that you define. By default, the displayed cases are those awaiting information or are resolved. You can choose to define different criteria.") | Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format. | | [Portal Data List widget](https://www.servicenow.com/docs/i14oPfUmZslycNd1PMGK5w "The Portal Data List widget displays data related to cases from selected case tables in either a list or card format.") | Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format. | | [Portal FAQ widget](https://www.servicenow.com/docs/Q41N2tFu6HjvujvuLd1M5Q "The Portal FAQ widget displays a frequently asked questions list (FAQ) from the selected knowledge table in the widget on the portal. It enables your users to find answers to their queries without the need to contact customer support or navigate through multiple knowledge article pages. You can filter the FAQs using options in the main navigation.") | Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product. | | [Portal Polaris Footer widget](https://www.servicenow.com/docs/3yTNDTudhayh~~_S8SZsNw "The Portal Polaris Footer widget displays contact information, social media links, and other common links at the bottom of the portal page.") | Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links. | | [Portal Object widget](https://www.servicenow.com/docs/vUImjQt6FXJ4pLchcy1iSw "The Portal Object widget displays key information of a record from the tables available on your ServiceNow instance. Additionally, your users can take related actions on the selected record.") | Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record. | | [Portal Taxonomy Topic widget](https://www.servicenow.com/docs/2oBwqVSfAPjolDYapahO5Q "The Portal Taxonomy Topic widget displays topics as cards on your portal page. It enables your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget.") | Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget. | [Table 1. Configurable Portal widgets] {#configurable-portal-widgets-library__table_tll_jp2_5y}