---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure actionable case flows

# Configure actionable case flows {#ariaid-title1}

* Release version: Yokohama
* 
* Updated December 9, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Case Action Status plugin provides several actionable case flows that create and resolve blocking tasks for different case-related actions.

## Before you begin

Role required: admin

## About this task

The actionable case flows included with the Case Action Status plugin are enabled by default. If you do not want to create blocking tasks for a specific action, you need to disable the associated flow. For more information about the case flows included with the plugin, see [Actionable case flows](https://www.servicenow.com/docs/lLMshDc4TNpvJ06P8ejCww "Actionable case flows contain predefined user actions that automatically create and resolve blocking tasks for customer service cases.").  
Note:  
The Case Action Status plugin provides case flows that create and resolve blocking tasks for problems associated with cases. To get complete functionality, you must also activate the Customer Service with Service Management plugin (com.sn_cs_sm). For more information, see [Integrate with Service Management](https://www.servicenow.com/docs/AQqVzydWjNbQn9R7VhFT8g "Use the Guided Setup to integrate Customer Service Management with the Request, Incident, Problem, and Change Management applications.").

## Procedure

1. Navigate to AllCustomer ServiceAdministrationActionable Case Flows.
2. Review the list of case flows.
3. Set the Active field to false for the desired case flows.
{#configure-case-action-status-flows__steps_vb4_sfz_pgb}
**Related concepts**   

* [Case action status](https://www.servicenow.com/docs/D7e0fH88qrhF25wpdeDFaw "The case action status feature displays the status of cases in the Case list. With this feature, customer service agents can easily identify cases that need attention.")

*[\>]: and then