Configure the callback behavior for Omnichannel Callback for Customer Service Management

Configure the callback behavior of the callback, such as the maximum number of retry attempts or the expiration time, in Omnichannel Callback for Customer Service Management.

Before you begin

Role required: admin

Procedure

1. In the navigation filter, enter sys_properties.list.
2. In the Name search field, enter sn_callback.
3. Configure any of the properties listed in the following table.

   Table 1. Callback properties field description

   Property	Default value	Description
   sn_callback.callback_expire_time	60	Callback timeout in minutes after which the callback task is closed.
   sn_callback.callback_max_retry_attempts	5	Maximum retry attempts after which the callback task is closed.
   sn_callback.enable_scheduled_callback	true	Option to enable scheduled callbacks by enabling customers to select a time slot for callback.