---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Contact Relationship form

# Contact Relationship form {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Customer Service Management application uses the Contact Relationship form to store
information about the account, contact, and assigned responsibility in a contact relationship.
{#csm-contact-relationship-form__table_jb3_qpg_q5__entry__2}

| Field | Definition |
|-|-|
| Account | The account to which the contact is assigned. This field is automatically filled in. |
| Contact | The customer contact selected to fulfill the role or responsibility. The Contacts list includes contacts from any related partner or account as well as contacts from the account hierarchy. |
| Responsibility | The role or responsibility selected for this customer contact. Note: As part of creating a responsibility definition, the admin can specify if the responsibility is unique. If so, the responsibility can only be assigned to one contact per account. For more information, see [Create account teams](https://www.servicenow.com/docs/QOvIfNcaAenqvbyiH4yunw "Create an account team that is made up of both employees and customer contacts who fulfill the jobs or roles for a particular account in the Customer Service Management (CSM) application. By defining the responsibilities or roles for your team and customer contacts, you make sure that your account team has the roles and functions to support your customer accounts."). |
[Table 1. Contact Relationship form fields]

{#csm-contact-relationship-form__table_jb3_qpg_q5}