---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View assigned Walk-up Experience location

# View assigned Walk-up Experience location {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Walk-up Experience technicians can view a list of the walk-up queues they're assigned to support. Location queues reveal all the information that a technician must know to operate the queue efficiently.

## Before you begin

Role required: sn_csm_walkup.walkup_technician

## About this task

There are two ways technicians can view the walk-up location queues they're assigned to support. Technicians primarily access CSM Configurable Workspace for all CSM Walk-up Experience related information, including locations. However technicians can also access CSM Walk-up Experience in the application navigator, or side navigation bar, to view assigned queue locations.

## Procedure

1. To view walk-up locations, open CSM Configurable Workspace.
2. Select List in the left navigation bar.
3. Under Walk-up, select Walk-up Locations.  
   Walk-up locations you're assigned to support are listed.
4. Select a queue name to view details about the location, such as, interactions, appointments, reasons for visits, and more.
5. Alternatively, to view walk-up locations via the application navigator, navigate to CSM Walk-up ExperienceTechnicianMy Walk-up Locations.
6. Select a queue name to see details about the location, such as, interactions, appointments, reasons for visits, and more.  
   If interactions are leftover from a previous day or are still queued in the end with no associated guests at the queue, you can select Abandon All to cancel these interactions.
{#csm-walkup-view-assigned-location__steps_zyy_kgd_cmb}

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