---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Review time worked for a case or activity

# Review time worked for a case or activity {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customer service agents can review time worked on cases and case tasks.

## Before you begin

Role required: sn_customerservice_agent

## About this task

The Time Worked related list on the Case and Case Task form
displays the time worked records that have been created for the case or task. From
this related list, agents can review their recorded time, add new time worked
records, and also delete records.

## Procedure

1. Navigate to the desired case or case task.
2. Go to the Time Worked related list.
3. To view a time worked record, click the Comments for that record.