---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Account form

# Account form {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Customer Service Management application uses the Account form to store customer
account information.
For information about creating a customer account, see [Configure accounts and contacts](https://www.servicenow.com/docs/pThdUlfk1B2_ET03rEdwoQ "An account is a supported external customer and a contact is a user who is an employee of an account.").  
{#customer-service-account-form__table_fyv_dtr_bs__entry__2}

| Field | Definition |
|-|-|
| Name | The name of the company. |
| Number | The automatically generated account number for this customer. |
| Primary Contact | The name of a user who is the main contact for this company. |
| Parent Account | The parent account for this account. Use this field to create an [Account hierarchy](https://www.servicenow.com/docs/q4XRiUGH1iNZlgoHh9PZOA "Use the account hierarchy feature to create a parent-child relationship between accounts."). |
| Registration Code | A unique code for this account. The customer administrator can provide this code to customers for use when requesting a login on the customer portal. The registration code provides a method for validating the customer and the company before the login request is granted. Enter an alphanumeric code in this field or click the Generate Code icon to generate a unique code. For more information about generating unique account registration codes, see the [Account Registration code generation in Customer Service \[KB0753505\]](https://support.servicenow.com/nav_to.do?uri=/kb?id=kb_article_view&sysparm_article=KB0753505) article in the HI Knowledge Base. |
| Customer | Denotes this account as a customer account. Note: If you are creating a customer account, this field is enabled by default. |
| Partner | Denotes this account as a partner account. A partner can report and manage cases on behalf of customers. A partner can also be a customer. Note: If you are creating a partner account, this field is enabled by default. |
| Website | The web address for the company. |
| Phone | The phone number for the company. |
| Street | The street address of the company. |
| City | The city in which the company is located. |
| State/Province | The state or province in which the company is located. |
| Zip/Postal code | The zip code or postal code for the company. |
| Country | The country in which the company is located. |
| Notes | Any additional information about the company. |
| Account Code | This field stores a unique value for each account. The value is determined by the last used value, which is stored in the com.snc.cs_base.last.generated.code.tree.path system property. For more information, see [Properties installed with Customer Service Management](https://www.servicenow.com/docs/F823IGUFstHduKay5xyqgw "Properties are added with the activation of the Customer Service Management application."). Note: If this property is reset to the original value, the system attempts to create new accounts with account codes that are already in use, which can result in an invalid insert. |
[Table 1. Customer Service Account form fields]

{#customer-service-account-form__table_fyv_dtr_bs}