---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure settings for estimated time to resolve values

# Configure settings for estimated time to resolve values {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After upgrading, configure some settings to view the Time to Resolve Numeric Value column in the case report for older cases and determine the
information that is displayed.

## Before you begin

You must have a trained default estimated time to resolve a case regression solution.
For more information, see [Configure the default estimated time to resolve a case regression definition](https://www.servicenow.com/docs/MLTAE1Ut7f~JPQNMFwKKig "The Estimated Time to Resolve a Case regression definition is available by default. You can modify the default values of case fields, the case timeline, and the training frequency.").

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionFix Script.
2. Select the Populate Numeric TTR values fix script.
3. **Optional:** Modify the default parameter values.  
   * LookBackPeriodInMonths: The number of past months of cases to examine. The default value is 15 months.
   * report.setLimit: The maximum number of records to examine. The default value is 150,000.
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4. Click Run Fix Script to populate the estimated time values taken to resolve older cases.
5. Either run the script on screen or run it in the background.
   * To display the script running on the screen, click Proceed.
   * To run the script in the background, click Proceed in Background.
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{#ettr-upgrade__steps_dbp_gnv_spb}

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