---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install the Guided Decisions Experience application

# Install the Guided Decisions Experience application {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can install the Guided Decisions Experience application (sn_ga_exp) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Guided Decisions Experience](https://store.servicenow.com/sn_appstore_store.do#!/store/application/d603ab3a77070010d7159b71a910614d) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-guided-decisions-exp-app-new__ul_l5f_cwk_xwb}

Role required: admin

## About this task

The following items are installed with Guided Decisions Experience:

* Plugins
* Tables
* Roles
* Guidances
{#install-guided-decisions-exp-app-new__ul_n5f_cwk_xwb}

For more information, see [Components installed with Guided Decisions Experience](https://www.servicenow.com/docs/bi6rsgVPsWRBFszW2HAJuw "Several types of components are installed with the Guided Decisions Experience application, including tables, roles, and guidances.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Guided Decisions Experience application (sn_ga_exp) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-guided-decisions-exp-app-new__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
{#install-guided-decisions-exp-app-new__steps_o5f_cwk_xwb}

*[\>]: and then