Integrate with ITOM Event Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Customer Service Management provides an integration with the ITOM Event Management application. This integration enables you to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.

    Before you begin

    Role required: admin

    About this task

    For more information about this integration, see Integration with Event Management.

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom).
    3. Select Activate.