---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Modify a sold product and hierarchy

# Modify a sold product and hierarchy {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Modify a sold product and its complete hierarchy on the CSM Configurable Workspace so that you can update its existing configurations. For example, you may want to modify a sold product's characteristics and the line items (hierarchy) that are associated with
it.

## About this task

After an order is created, the fulfillment process for the order begins. After the order is fulfilled and marked Complete, the order to sold product flow is triggered. This flow applies the changes to
the sold products. The changes are based on the updates that are specified on the order.

## Before you begin

Required plugins: Product Configurator UI (app-prd-config-ui)

Role required: sn_ind_tmt_orm.order_admin or sn_ind_tmt_orm.order_agent

## Procedure

1. Navigate to AllCSM/FSM Configurable Workspace.
2. In the list view, select CustomerAccounts.
3. Open the account that the sold product belongs to.
4. In the Sold Products related list, select the product that you want to modify the characteristics and line items for.  
   Note:  
   You can do a Modify action on either the root or the child sold products only if the sold product is in the Active state. The sold product must have a product offering without a specification that is associated with it. If you select two sold products at the same time, you can't do the Modify action.
5. Select Modify.
6. On the Configurator UI, modify the existing configurations for the sold product.  
   To learn more about the Configurator UI, see [Exploring Sales Customer Relationship Management](https://www.servicenow.com/docs/access?context=som-exploring&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US).
7. Select Update.  
   An order to modify the sold product is created. You can select the order number from the confirmation message on the sold products page to open the order and see the order line items. Alternatively, you can find the order in the Customer Orders list.

*[\>]: and then