---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Move an event on the agent calendar

# Move an event on the agent calendar {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the agent schedule user role can move events on their personal
calendar.

## Before you begin

Role required: agent_schedule_user

## Procedure

1. Navigate to your calendar.
   * Customer ServiceMy Schedule
   * Field ServiceAgentMy Schedule
   {#move-agent-calendar-event__choices_ws4_r4b_hx}
2. Use one of the following methods to move an event.

   | Option | Description |
   | Click an event and drag it to a new day or time | The When and To fields in the event record are updated with the new information. |
   | Double-click an event to open the event record | Change the date and time information in the When and To fields and click Submit. The event appears on the calendar in the new location. |
   |-|-|

   {#move-agent-calendar-event__choicetable_ezl_bqb_hx}

*[\>]: and then