---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customize access control for conversational flows

# Customize access control for conversational flows {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 20, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You must define an access control list (ACL) for conversational flows. An ACL enables you to restrict who is able to access and execute a skill to only users with the correct role.

## Before you begin

Role required: admin  
The following flows include default ACLs for the sn_esm_agent role:

* Add Comment to Task
* Add Work Note to Task
* Create Task for Case
* Reassign Case
{#configure-access-control-for-conversational-flows__ul_ggk_mjr_jgc}  
Note:  
An Access Control List (ACL) is already configured for these flows. The steps outlined below are only required if the customer intends to use these flows with a custom role.

To assign a custom role, follow the procedure:

## Procedure

1. Navigate to sys_security_acl table.
2. Filter by these ACL names:
3. Add your custom role to each ACL record.