---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Setting up products and available services at a business location

# Setting up products and available services at a business location {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

By setting up the relationships between organizations and users in the Customer Service Management (CSM) application, your organization can associate the products and services with the service organization (SO). The SO staff can then address the customer queries about the products and services at a business
location and even raise a case on the behalf of their customers.
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| Task | Description |
|-|-|
| [Create a service definition](https://www.servicenow.com/docs/j83mEzbWIHZ_lChxswgcLg "Create a service definition record in the Customer Service Management (CSM) application to establish connections between products, services, and case types.") | Create a service definition record. |
| [Service Definition form](https://www.servicenow.com/docs/S7xICoGKV01vKoGmArezHQ "In the Customer Service Management (CSM) application, the Service Definition form displays information about a service definition configuration. This information record stores the details about a service that is provided to customers.") | Specify how a service organization provides its services by configuring the Service Organizations offering Service field in the sn_case_type_selection table. |
| [Associate a product with a service definition](https://www.servicenow.com/docs/NtIqKDP1dt9kZTqsKpygMw "After creating a service definition, you can associate one or more product models or sold products with the definition.") | Associate one or more products with a service definition. |
| [Associate service organizations with a service](https://www.servicenow.com/docs/8~DolMCRI~GDmLDKBmN5nw "Associate your service organizations with a service by using the Customer Service Management (CSM) application. With this association, your service organization (SO) staff can address customer queries for products and services offered at the business location and can raise a case on the behalf of the customer.") | Establish an association between products and available services to service organizations by defining the service organization criteria. |
[Table 1. Configuration tasks for setting up the products and available services at a business location]

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