---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Similarity solution definitions

# Similarity solution definitions {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The similar case recommendation feature uses several Predictive Intelligence solution definitions
for similarity models.
Navigate to Predictive IntelligenceSimilaritySolution Definitions. The following solution definitions are provided with the similar case/recommendation feature.

* All Similar Cases (ml_sn_global_all_similar_cases)
* Recommended Resolved Cases (ml_sn_global_recommended_resolved_cases)
* Recommended Open Cases (ml_sn_global_recommended_open_cases)
* Major Issue Detector (ml_sn_global_major_issue_detector)
{#similar-cases-solution-definitions__ul_ttv_wvd_cgb}

Several of the additional contextual search resources used by the similar
case/recommendation feature are associated with these solution definitions. Agents can
select these search resources and access the cases returned by these similarity solution
definitions.
**Related topics**   

* [Create and train a similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)

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