Activate the Platform Analytics Solution for Self-Service Analytics for Customer Service

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Activate the content pack plugins or ServiceNow Store application for the Platform Analytics Solution.

    Before you begin

    Activate the full, subscription version of Performance Analytics on the instance where you are activating this Platform Analytics Solution. You can activate Performance Analytics on a sub-production instance without purchasing a subscription. For more information, see Activate your Performance Analytics subscription.
    Note:
    The data for the Communities and Virtual Agent tabs on the Self-Service Analytics dashboard are generated when the Communities plugin (com.sn_communities) and Glide Virtual Agent plugin (com.glide.cs.chatbot) are activated respectively.

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for Self-Service Analytics for Customer Service plugin (com.snc.pa.self_service_analytics_csm).
    3. Install the application.
      When you install this application, you also activate the following plugins:
      • Customer Service (com.sn_customerservice)
      • Self-Service Analytics PA (com.snc.pa.self_service_analytics)
      • Self-Service Analytics Core (com.snc.self-service_analytics_core)