---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# System properties for configuring Email Interaction

# System properties for configuring Email Interaction {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can manage certain workflows based on the system properties, such as enabling or disabling the creation of email interactions for guest users. You can set an inactivity period after which email interactions are
automatically closed.
Navigate to All\>System Properties\>All Properties .

Alternatively, in your instance, enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter navigator and customize the Email Interaction system properties.
{#system-properties-for-configuring-email-as-an-interaction__table_qbv_3d4_pwb__entry__2}

| Property | Description |
|-|-|
| sn_eaai_csm.create_interaction_for_non_matched_user | Enable or disable interaction creation for a non-matched user. * Type: Boolean (true \| false) * Value: true * Location: All\> System Properties\> All Properties. {#system-properties-for-configuring-email-as-an-interaction__ul_thy_m44_pwb} |
| sn_eaai_csm.period_of_customer_inactivity_to_close_interaction | Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer. * Type: Integer * Value: 5 * Location: All\> System Properties\> All Properties. {#system-properties-for-configuring-email-as-an-interaction__ul_zj2_fp4_pwb} |
[Table 1. System Properties for Email Interaction]

{#system-properties-for-configuring-email-as-an-interaction__table_qbv_3d4_pwb}