---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Review a publication

# Review a publication {#ariaid-title1}

* Release version: Yokohama
* 
* Updated June 9, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the publications approver role that have been added as approvers to the
publication workflow can review a publication.

## Before you begin

Role required: sn_publications.approver or sn_customerservice_manager

## About this task

After reviewing, an approver can either accept or reject a publication. If an
approver does not review a publication before the Publish Date, the publication cannot be approved. The
Approve button is not displayed and the approver sees a
message that the publish date and time has passed. The approver can only reject the
publication, which returns it to the Author stage.  
The Approvers related list displays a list of approval tasks and includes most recent comment from each approver.  
Note:  
Delegate approval is not available in the Targeted Communications application.

## Procedure

1. Navigate to AllSelf-ServiceMy Approvals.
2. Select a publication for review from the Approvals list that has a state of Requested.
3. Review the publication summary at the bottom of the approval form.
4. Add review comments to the Comments field.
5. Click one of the following options.

   | Option | Description |
   | Approve | The review state changes to Approved on the Approvals list and the publication stage is set to Ready To Publish. For other approvers of this article, the review state changes to No Longer Required. |
   | Reject | The review state changes to Rejected on the Approvals list and the publication stage is set to Author. |
   |-|-|

   {#t_TargetCommReviewAPublication__choicetable_i13_3fn_55}

*[\>]: and then