---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View or update customer contact information

# View or update customer contact information {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View or update your contact information from the customer portal.

## Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin,
sn_customerservice.partner, or sn_customerservice.partner_admin

## Procedure

1. Navigate to the customer portal.
2. Select supportContact.
3. Select the required contact.
4. Make any desired changes to the fields on the Contact form.  
   {#t_UpdateCustProfileInfo__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   | First name | The customer's first name. |
   | Last name | The customer's last name. |
   | Title | The customer's job title. |
   | Language | The customer's preferred language. |
   | Time zone | The time zone for this customer's location. |
   | Account | The customer's account. |
   | Email | The customer's email address |
   | Business phone | The customer's business phone. |
   | Mobile phone | The customer's mobile phone. |
   | Notification | Enable or disable notifications for this customer. |
   | User ID | A unique identifier for this user. The user ID should follow the format firstname.lastname. |
   [Table 1. Contact form]

   {#t_UpdateCustProfileInfo__table_czw_ftc_nr}
5. Select Save.

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