---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Answer types for questions

# Answer types for questions {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several answer types are available for agents to provide answers to questions in a decision tree.
{#type-of-answer__table_ugg_fft_qwb__entry__2}

| Choice | Description |
|-|-|
| Choice | A list of choices. The list types are: * New list: New choice list * Pre-defined list from a table: Existing choice list from a selected table {#type-of-answer__ul_gws_kkt_qwb} Use "None" as the first choice in the list: Option to add None as the default value in the list. |
| Date | Date in the format of YYYY-MM-DD |
| Date/time | Date and time in the format of YYYY-MM-DD HH:MM:SS |
| Decimal | A number including decimal points. |
| Integer | A number that does not include decimal points. |
| Reference | Reference to a field from another table. When this answer type is selected, the following fields appear: * Reference table: Table for selecting a field from. * Apply a filter: Condition to filter the search results. {#type-of-answer__ul_ec3_wgt_qwb} For example, the Caller field on the Incident table is a reference to the User \[sys_user\] table. |
| String | A line of text. When this answer type is selected, the following field appears: Maximum number of characters: Length limit of the text string. |
| True/False | Check box that enables the user to indicate whether the condition is true or false. If selected, it returns a value of true. |
[Table 1. Type of answer]

{#type-of-answer__table_ugg_fft_qwb}