---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View the status of a request, change request, or registration request

# View the status of a request, change request, or registration request {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the snc_external role can view the status of requests and change requests
from the Customer Service Portal.

## Before you begin

Role required: snc_external

## Procedure

1. In the Customer Service Portal header, click My Lists.
2. In the My Lists filter, click My Cases.
3. Click a case in the Cases list.
4. View the record status after the record number in the Related Records widget.