--- sourceDocument: washingtondc Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-vancouver-washingtondc Release : - yokohama ft:locale : - en-US ft:publication_title : - washingtondc Combined Product Files ft:clusterId : - delta3wv bundleId : - delta3wv --- Combined Customer Success Management release notes for upgrades from Vancouver to Washington DC =============================================================================================== Combined Customer Success Management release notes for upgrades from Vancouver to Washington DC {#ariaid-title1} ================================================================================================================ * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Customer Success Management from Vancouver to Washington DC. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Customer Success Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Customer Success Management to Washington DC -------------------------------------------------------------------------------- Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customersuccessmanagement-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] New features ------------ Between your current release family and Washington DC, new features were introduced for Customer Success Management. {#dfrn3-customersuccessmanagement-summary__entry__8} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Account Lifecycle Events playbook](https://www.servicenow.com/docs/access?context=account-lifecycle-use-playbook&family=vancouver&ft:locale=en-US) : Use the Customer Success Management playbook as a starting point to build a repeatable onboarding process that meets your organization's requirements. [Dedicated case type and tasks](https://www.servicenow.com/docs/access?context=account-lifecycle-use&family=vancouver&ft:locale=en-US) : Enable technology service providers to use a centralized record for their onboarding team, with dedicated tasks to streamline work assignments, capture data, and automate the onboarding process. [Data capture](https://www.servicenow.com/docs/access?context=account-lifecycle-import-data&family=vancouver&ft:locale=en-US) : Import, manage, and publish data as part of a case task. | | Washington DC | No updates for this release. | [ ] Changes ------- Between your current release family and Washington DC, some changes were made to existing Customer Success Management features. {#dfrn3-customersuccessmanagement-summary__entry__14} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Removed ------- Between your current release family and Washington DC, some Customer Success Management features or functionality were removed. {#dfrn3-customersuccessmanagement-summary__entry__20} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Washington DC, some Customer Success Management features or functionality were deprecated. {#dfrn3-customersuccessmanagement-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Customer Success Management. {#dfrn3-customersuccessmanagement-summary__entry__32} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Install Customer Success Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=vancouver&ft:locale=en-US). | | Washington DC | No updates for this release. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__38} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__44} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Customer Success Management, such as specific requirements or compliance levels. {#dfrn3-customersuccessmanagement-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__56} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__62} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * Enable technology industry providers to offer a structured and repeatable onboarding experience to their customers while ensuring transparency for internal and external teams. * Facilitate collaborative data import, staging, and publishing processes for onboarding the enterprise accounts of your technology industry providers. * Provide a cost-effective and enhanced onboarding experience for enterprise customers. * Use the purpose-built playbook, playbook activities, case types, and case task structures to establish a repeatable framework for onboarding activities. See [Account Lifecycle Events](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing-page&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | No updates for this release. | [ ]