--- sourceDocument: washingtondc Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/delta-vancouver-washingtondc Release : - yokohama ft:locale : - en-US ft:publication_title : - washingtondc Combined Product Files ft:clusterId : - delta3wv bundleId : - delta3wv --- Combined Order Management release notes for upgrades from Vancouver to Washington DC ==================================================================================== Combined Order Management release notes for upgrades from Vancouver to Washington DC {#ariaid-title1} ===================================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Consolidated page of all release notes for Order Management from Vancouver to Washington DC. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Order Management to Washington DC --------------------------------------------------------------------- Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-ordermanagement-summary__entry__2} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Starting with the November 2023 release, the Order Management application supports the complete life cycle of product and service orders, including the order fulfillment features provided with the Order Management for Telecommunications, Media, and Technology application. If you have a Telecommunications Service Management subscription, you install the Order Management for Telecom, Media and Tech application from the ServiceNow Store. This application installs the Order Management application, telecommunications demo data, and the following ServiceNow Open API implementations of TM Forum API REST specifications: * Product Catalog Open API * Service Catalog Open API * Product Order Open API * Service Order Open API * Product Inventory Open API * Technical Service Qualification Open API If you're familiar with the Order Management for Customer Service Management application, you can optionally use that interface after installing the Order Management application. For more information, see [Enable the user interface for Order Management for Customer Service Management KB1554296](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1554296). For information on changes to the interface, see [Changes to the Order Management for Customer Service Management application KB1560237](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1560237). During upgrade, the Order Task \[sn_ind_tmt_orm_order_task\] table is extended from the Planned Tasks \[planned_tasks\] table that is used in the Customer Service Management application. The Order Task table has also been modified. For details on changes to the Order Task table, see [OMT Reparenting data model changes KB1496935](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1496935). If you upgraded to the Vancouver release and are using a version of the Order Management for Telecommunications, Media, and Technology application that is not version 5.2.0, the fixes for populating product inventory and product model characteristics aren't available to you. To get those changes, upgrade to the current Vancouver patch. | | Washington DC | Features introduced in this Washington DC release aren't supported in earlier releases of Order Management. If you're upgrading from Order Management for Telecommunications and Media version 6.0 or earlier: * Starting with the  Washington DC  release, the  Monthly Recurring Charges  (MRC) and the  Non-Recurring Charges  (NRC) for product offerings and product attribute characteristics are stored in the Pricing data model in price lists and price list lines rather than in the Product Offering data model. If you want to upgrade your pricing information to use price lists after upgrading to  Washington DC, see the  [Price Management Plugin (com.sn_csm_pricing) uptake for Telecommunications, Media, and Technology customers upgrading to Washington \[KB1585863\] ](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585863) article in the Now Support Knowledge Base. * After upgrading to the  release, a fix script runs automatically to deactivate certain telecommunications list records that are no longer needed to resume the capture of an unfinished order. For more information on these records and using the former order capture process if needed, see the  [Deprecating List for Order Capture \[KB1586538\] ](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586538) article in the Now Support Knowledge Base. After upgrading to the  Washington DC release, review the reconfiguration workarounds when working with new change orders or orders with disconnect, suspend, or resume actions while using the product configurator. For details, see the  [Order line reconfiguration issues in Washington when using Order Capture UI \[KB1585976\] ](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585976) article in the Now Support Knowledge Base. | [ ] New features ------------ Between your current release family and Washington DC, new features were introduced for Order Management. {#dfrn3-ordermanagement-summary__entry__8} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Export and import product catalog entities](https://www.servicenow.com/docs/access?context=export-import-catalog-entities&family=vancouver&ft:locale=en-US) : Transfer catalog entities from one ServiceNow instance to another. You export catalog entities as JSON files, which you can then import to other ServiceNow instances. For example, you can perform a bulk transfer of catalog entities from a non-production instance to a production instance. [New roles for customer order management](https://www.servicenow.com/docs/access?context=order-mgt-roles&family=vancouver&ft:locale=en-US) : Assign the order admin role to users who manage orders, including order configuration and approvals. Assign the order agent role to agents who capture orders from customers. The order agent role gives agents read and write access to orders, order lines, order line characteristics, and price adjustments. [Support network slicing for 5G service](https://www.servicenow.com/docs/access?context=network-slice&family=vancouver&ft:locale=en-US) : Roll out 5G products and services by defining the slice products and services in the catalog and managing the order fulfillment process before sharing it with the network function for activation. [TMF641 Service Order Spoke (southbound actions)](https://www.servicenow.com/docs/access?context=serviceorder-POST-order&family=vancouver&ft:locale=en-US) : Reduce the time to integrate Order Management with south-bound external systems and manage the end-to-end order fulfillment process for service order requests by using the TMF641 Service Order POST API. [Jeopardy Management](https://www.servicenow.com/docs/access?context=jeopardy-management&family=vancouver&ft:locale=en-US) : Identify and address the possible delays in order fulfillment proactively by monitoring the SLA resolution time of your customer orders, domain orders, and tasks. Using planned orders helps to prevent jeopardizing a timely order fulfillment. [Support suspend and resume actions for products and service orders](https://www.servicenow.com/docs/access?context=order-mgt-customer-order-types&family=vancouver&ft:locale=en-US) : Capture your customer requests to temporarily suspend or resume any products and services during the order decomposition and fulfillment process by using the new suspend and resume actions. [Support external inventory ID](https://www.servicenow.com/docs/access?context=ext-inventory-id&family=vancouver&ft:locale=en-US) : Use the inventory records that are created by external systems, such as Configure, Price, Quote (CPQ) systems, for your future change and disconnect orders, assurance, and fulfillment processes, with the new inventory records that are created during order capture. [Order Management integration with Service Portfolio Management](https://www.servicenow.com/docs/access?context=order-mgt-integrating-spm&family=vancouver&ft:locale=en-US) : Deliver large-scale customer orders on time and within budget by identifying the potential issues in order delivery by using the integration with the Strategic Portfolio Management (SPM) application. You can manage your planned order tasks as project tasks in Strategic Portfolio Management. This project-based oversight eliminates the problem of manually tracking order fulfillment tasks in a project. [Order Management integration with Field Service Management](https://www.servicenow.com/docs/access?context=order-mgt-integrating-fsm&family=vancouver&ft:locale=en-US) : Orchestrate the work orders that are triggered by the orders that require field service work by using the integration with the Field Service Management application. | | Washington DC | [Order timeline view](https://www.servicenow.com/docs/access?context=view-order-timelines&family=washingtondc&ft:locale=en-US) : View Gantt chart timelines that depict the status of domain orders and order tasks. Order timelines also show dependencies between order tasks and identifies tasks that are in jeopardy. [Product catalog navigation and product configurator](https://www.servicenow.com/docs/access?context=som-using&family=washingtondc&ft:locale=en-US) : Explore the product catalog by SKU or product code to find product offers quickly. Agents can also use the product configurator, a streamlined interface for configuring custom orders with pricing. [Update product specification versions](https://www.servicenow.com/docs/access?context=order-mgt-exploring&family=washingtondc&ft:locale=en-US) : Update product specifications when specifications are changed or updated. This feature lets product admins to update product inventory records when there are changes to product specifications. [Unified consumer option](https://www.servicenow.com/docs/access?context=order-mgt-configuring&family=washingtondc&ft:locale=en-US) : Added support for unified consumer option in Order Management Data Model. Starting with the Washington DC release, the Data Model for Order Management includes capabilities for a unified consumer role (sn_customerservice.unified_consumer). This role is assigned to internal users who are employees and can also act as consumers. | [ ] Changes ------- Between your current release family and Washington DC, some changes were made to existing Order Management features. {#dfrn3-ordermanagement-summary__entry__14} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | [Order Management for Telecommunications, Media, and Technology](https://www.servicenow.com/docs/access?context=order-mgt-overview&family=vancouver&ft:locale=en-US) : The Order Management for Telecommunications, Media, and Technology application is now called Order Management. | | Washington DC | [Enhanced order capture experience with order enrichment steps](https://www.servicenow.com/docs/access?context=order-capture-overview&family=washingtondc&ft:locale=en-US) : After order capture, enable agents to enrich orders with additional order information before starting order fulfillment to avoid fallouts. This enrichment process triggers workflows that create the enrichment-related order tasks for applicable orders and order line items. [Monthly Recurring Charges and Non-Recurring Charges](https://www.servicenow.com/docs/access?context=pricing-management&family=washingtondc&ft:locale=en-US) : Starting with the  Washington DC  release,  Order Management uses the Pricing data model rather than the Product Offering data model to store pricing charges in price lists and price list lines. With this change, you can specify either a  Monthly Recurring Charge  (MRC) or a  Non-Recurring Charge  (NRC) for a product or order line, but not both. [Enhancements to the  ServiceNow TMF APIs](https://www.servicenow.com/docs/access?context=order-capture-overview-service-orders&family=washingtondc&ft:locale=en-US) : If you're using the Order Management for Telecommunications and Media application, the following ServiceNow® TMF API have been updated to support consumer orders that can be fulfilled in  Order Management if you have entitlements for telecommunications: * Product Order Open API (TMF622) * Service Order Open API (TMF641) * Product Inventory Open API (TMF637) * Technical Service Qualification Open API (TMF645) [Updates to the order to contract workflow](https://www.servicenow.com/docs/access?context=order-mgt-order-data-model&family=washingtondc&ft:locale=en-US) : Admins can add contract start and end dates to an order contract on the order details page. | [ ] Removed ------- Between your current release family and Washington DC, some Order Management features or functionality were removed. {#dfrn3-ordermanagement-summary__entry__20} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Washington DC, some Order Management features or functionality were deprecated. {#dfrn3-ordermanagement-summary__entry__26} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | The Order Management for Customer Service Management application is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. | | Washington DC | Starting with the Vancouver release, Order Management for Customer Service Management is being prepared for future deprecation. It's hidden and no longer installed on new instances but continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base. | [ ] Activation information ---------------------- Review information on how to activate Order Management. {#dfrn3-ordermanagement-summary__entry__32} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | Install Order Management (com.sn_ind_tmt_orm), or if you have a Telecommunications Service Management subscription, install Order Management for Telecom, Media, and Tech (com.sn_om_tmt). You can request these apps from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=vancouver&ft:locale=en-US). | | Washington DC | Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__38} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__44} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=washingtondc&ft:locale=en-US). | [ ] Accessibility information ------------------------- Review details on accessibility information for Order Management, such as specific requirements or compliance levels. {#dfrn3-ordermanagement-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__56} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__62} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | * Export multiple product catalog entities from one ServiceNow instance and import them to another ServiceNow instance by using the export entities feature. * Track and manage your complex orders as projects by using the Order Management integration with Strategic Portfolio Management. * Create and track your field service work orders automatically by using the Order Management integration with the Field Service Management application. * Predict and notify your fulfillment agents of the risks that are associated with the orders and tasks that are falling behind schedule by using the Jeopardy Management feature. See [Exploring Order Management](https://www.servicenow.com/docs/access?context=order-mgt-exploring&family=vancouver&ft:locale=en-US) for more information. | | Washington DC | * Track the status of domain orders and order tasks from a central location by using the order timeline view. * Avoid order fallout by capturing and enriching orders with additional information before initiating fulfillment. Fallout trigger workflows that create enrichment tasks for applicable orders and order line items. * Create consumer orders using ServiceNow implementations of the Telemanagement Forum (TMF) APIs for telecommunications product and service orders and fulfill those orders using Order Management. * Update product specification versions when MACD specifications change in Order Management. Up-to-date specifications ensure that orders are processed without interruption. See [Order Management](https://www.servicenow.com/docs/access?context=order-mgt-exploring&family=washingtondc&ft:locale=en-US) for more information. | [ ]