Combined Configuration Management Database (CMDB) release notes for upgrades from Vancouver to Xanadu

  • Release version: Yokohama
  • Updated January 30, 2026
  • 27 minutes to read

    • Consolidated page of all release notes for Configuration Management Database (CMDB) from Vancouver to Xanadu.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Configuration Management Database (CMDB) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Configuration Management Database (CMDB) to Xanadu

    Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver

    During upgrade, a fix script that re-parents the Reconciliation Definition Mapping [cmdb_reconciliation_definition_mapping] table, runs. The length of time that it takes this fix script to complete depends on the number of reconciliation rules in the upgraded instance and will typically add several minutes to the upgrade.

    Re-parenting the Reconciliation Definition Mapping [cmdb_reconciliation_definition_mapping] table is necessary to ensure that data in that table is captured by update sets when exporting reconciliation rules between instances. After upgrading, any changes to reconciliation rules are fully captured by update sets and are properly ported to destination instances.

    Washington DC
    • The column product_instance_id has been added to the base Configuration Item [cmdb_ci] table to support the new product instance identifier (PID), which enables the lookup and linking of any pre-existing related assets, CIs, and Install Base Items (IBI). For more information about the impact of that change during upgrade and how to minimize that impact, see the Upgrade impact of CMDB_CI schema changes for Washington release [KB1534035] knowledge base article.
    • If you enable CMDB 360 for the first time after upgrading to the Washington DC release, to enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) you must set the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true.
    • If you have been using the legacy Data Certification application on Core UI, then any associated definitions won’t be available in the new implementation of Data Certification in CMDB Workspace. After upgrading to the Washington DC release and to CMDB Workspace version 6.0, you can convert definitions created in the legacy Data Certification application into draft Data Manager Certification policies in CMDB Workspace. For more information, see .

    Xanadu
    • Before the upgrade to Xanadu, the ‘Updated CIs’ and ‘Updated application services’ trend lines in the Recent CI activity and Recent application services activities tiles on the Management view in CMDB Workspace, might not have accurately reflected on changes in your system. After upgrading to Xanadu and to versions 5.5, 6.2, or 7.2 of CMDB Workspace, those trend lines will reflect on the more accurate detection of updated CIs and updated application services.
    • CMDB Health:

      If either the CMDB Health Dashboard - Relationship Compliance Processor or CMDB Health Dashboard - Relationship Score Calculation dashboard job is active, that job is deactivated during the upgrade to Xanadu. After the upgrade is complete, you can reactivate those jobs to resume health reports for CI relationships. The active state of all other CMDB Health dashboard jobs is retained.

      Any failure threshold for a KPI or metric that is greater than 100,000, is set to 100,000 during upgrade. This upper limit is enforced to avoid excessive processing when a large number of CIs are failing the specified metric tests.

    • Bookmarks for the CI dashboard no longer work after an upgrade to Xanadu. A Page not found error message appears. To see CMDB Health reports for a CI, open the CI form in CMDB Workspace.
    • The legacy Application Service Dashboard on Core UI isn't supported in the Xanadu release. After upgrading, you can still access that legacy dashboard by using a previously created bookmark. You can also instead access the Application Services dashboard in CMDB Workspace from the Application services tile in the Insights view in CMDB Workspace.
    • The CMDB Integrations Dashboard on Core UI isn't supported in the Xanadu release. After upgrading, you can still access that legacy dashboard by using a previously-created bookmark.
    • All records that exist in the CMDB Health Result [cmdb_health_result] table before an update to Xanadu Patch 5, are deleted during the upgrade.
    To access a legacy dashboard on an upgraded instance, navigate to All > Self-Service > Dashboards and then search for the dashboard.

    New features

    Between your current release family and Xanadu, new features were introduced for Configuration Management Database (CMDB).

    Release Release notes

    Vancouver
    CMDB Workspace store apps
    • CMDB Workspace version 3.6:
      • The CMDB performance insights tile in the Insights view provides insights and recommendations about configurations that affect the performance of various CMDB features. Use the provided direct links to adjust settings that can improve performance of the CMDB.
      • The CMDB data adoption tile in the Insights view, now also checks for the adoption of the following features:
        • Synchronization of group assignment attributes to ensure that the managed_by_group attribute is synchronized for all CIs in a class.
        • Principal Class filter which limits the number of CIs that appear in list views, to improve performance.
      • The Cloud and non-cloud resources tile now provides the Application Services pie chart with details about cloud and non-cloud status of application services based on the status of their CI members.
      For more information about the Insights view in CMDB Workspace, see Insights view in CMDB Workspace.
    • CMDB Workspace version 4.0: Unified Map lets you visualize the hierarchical map of CIs including all the relationships between them, centered on a CI set as a home node. The Unified Map feature combines the capabilities of the legacy Dependency Views and Service Mapping into a single map with a unified look and feel experience. Use a map to see related items, changes, and application services related to a CI.
    CSDM and the CMDB Data Foundations Dashboards (2.2.1) store app
    • Manage performance of the CSDM and the CMDB Data Foundations Dashboards by deactivating CMDB or CSDM metrics that you don’t need. Settings for deactivating metrics are preserved during upgrades.
    • The following two metrics are no longer available in the CSDM Data Foundations dashboard, under the Fly tab:
      • Information Objects Missing an App Service Relationship
      • Catalog Request Items Related to Service Offerings
    IntegrationHub ETL (3.2) store app

    • Set a custom preview size value per transform map which overrides the value of the sn_int_studio.preview.size system property. The sn_int_studio.preview.size property globally applies to all ETL transform maps to determine the number of sample data records that are loaded for preview.

      You can improve performance by partially loading a schema for a transform map to generate the data structure for the map. In that case, the data structure for the map is generated based only on those sample records that were loaded.

    • IntegrationHub ETL automatically sets an ETL transform map to be in read-only mode if a map isn’t associated with an import set. In this case you can’t edit mappings or transforms in the map.
    • The list of ETL transform maps on the landing page of IntegrationHub ETL, by default, is now grouped by CMDB applications. You can expand or collapse each group, or ungroup the list.
    Insights view in CMDB Workspace
    Use the Insights view in CMDB Workspace to see and increase the level of adoption of key CMDB features and application services. Explore how tools and features can maximize the health and efficiency of your CMDB and use direct links to explore, set up, and start using features immediately.
    Limiting the number of services in the CMDB Health service dashboard
    Limit the number of service CIs that you want to appear in the CMDB Health service dashboard by setting the glide.cmdb.services_hierarchy_limit system property. This limit applies to any child class of the Application Services [cmdb_ci_service_auto] class.
    Quick start tests for CMDB

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

    Washington DC
    CMDB Workspace store app
    • Access CMDB Data Manager from CMDB Workspace where it's built using UI Builder (UIB) components. CMDB Data Manager is now fully integrated into the CMDB Workspace.
    • Use Data Certification in CMDB Workspace where it's built using UI Builder (UIB). Data Certification is now fully available by using the Certification policy type in CMDB Data Manager in CMDB Workspace.
    • Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace. De-duplication functionality is now built using UI Builder (UIB) components and is fully integrated into the CMDB Workspace.
    Quick start tests for CMDB

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

    Xanadu
    CMDB Workspace v7.6:
    • Access a centralized location with a comprehensive view of CI details by using the new CI form in CMDB Workspace. The form shows the attributes (key attributes are highlighted on a Summary page), tags, resources, activities, relationships, related services, health state, performance indicators, and CMDB 360 data that is associated with the CI. While viewing, you can also modify many of those CI details. For information about all the details on a CI form, see Manage CI details in CI Form.
    • Access the Data Certification dashboard in CMDB Workspace. The Data Certification dashboard provides the insights about the data certification activities and progress, policies and tasks, reports about certification instances, charts that show the aging certification tasks, and group and individual workloads. For more information, see Data Certification Dashboard.
    • Manage a shared preset. Save Unified Map filter settings as shared presets that any user on the team can access. This task requires the sn_cmdb_admin, sm_admin, or admin role.
    • Access Unified Map from the main navigation panel. Access Unified Map from the main navigation panel by navigating to All > CMDB Workspace > Unified Map.
    • Archival and destroy processes of certification policy related records, are now separated from those processes for records of all other policy types. This separation facilitates the extension of the retention period of certification policy records, as follows:

      • The table cleanup rule for table CMDB Data Management Policy Executions [cmdb_data_management_policy_execution], which is stored in the Auto Flushes [sys_auto_flush] table, now excludes certification policy execution records from recurring cleanups.

        Retaining certification policy execution records instead of deleting them after 7 days is useful in situations where those records are needed for audits and are also useful for the Data Certification Dashboard, which is populated by these records.

      • The Archive CMDB Data Management Tasks archive rule, that applied to all CMDB Data Manager policy execution records, now excludes certification policy records. At each archive run, this archive rule is configured to also automatically archive its related records in table CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] (Archive Related Records).
      • The archive rule, Archive Certification Instances, is added to specifically archive certification policy execution records from the CMDB Data Management Policy Execution [cmdb_data_management_policy_execution] table. This new archive rule is configured to archive certification policy execution records 2 years after creation, and to destroy those records 7 years after they are archived.
      • The archive rule, Archive Certification tasks, is added to specifically archive certification task records from the CMDB Data Management Task [cmdb_data_management_task table].
      • The archival of related records in table CMDB Data Management Certification Task To Document [sn_cmdb_ws_dm_certification_task_to_document] is now moved as an Archive Related Records entry from the Archive CMDB Data Management Tasks archive rule to the new Archive Certification tasks archive rule.
    CMDB Health Dashboard

    The CMDB Health Dashboard is now built using UI Builder components and is fully integrated into the CMDB Workspace. When you select either of its views, it opens in CMDB Workspace. The CMDB Health Dashboard has a modernized look and feel of the Next Experience user interface

    CI health is now reported on CI forms within the CI Health tile in CMDB Workspace.

    CSDM and the CMDB Data Foundations Dashboards
    Starting with version 4.0, the CSDM and the CMDB Data Foundations Dashboards store app is built using UI Builder components. You can also now access the CSDM Data Foundations Dashboard from Management tools in the Management view in CMDB Workspace.
    CMDB Integrations Dashboard in the Next Experience user interface
    The CMDB Integrations Dashboard has a modernized look and feel with the Next Experience user interface. Starting with Xanadu release, the CMDB Integrations Dashboard is automatically migrated to the Next Experience user interface. For more information on the Next Experience user interface, see Next Experience UI.
    [Placeholder link text to key now-assist-landing-cmdb]
    The ServiceNow® Now Assist for CMDB application brings generative AI to CMDB. The Now Assist for CMDB application provides the following skills:
    • CI summarization: Shows CI details such as discovery and class, and tallies of records that are related to the CI such as incidents, alerts, and security vulnerabilities, directly on CI forms.
    • Manage duplicate CIs: Guides you step-by-step through the process of reviewing de-duplication tasks, and then creating and running de-duplication templates to remediate tasks that you choose. As you respond to choices presented by the manage duplicate CIs skill, you receive clear guidance for what should be your next step in the remediation process. This skill also provides root cause analysis to help you prevent future generation of duplicate CIs.
    [Placeholder link text to key bundle-platcap.now-assist-sgc-landing]
    The ServiceNow® Now Assist for Service Graph Connectors (SGC) application brings in generative AI capabilities to resolve issues within Service Graph Connectors. The Now Assist for SGC application provides the Service Graph Connector diagnosis skill. This skill enables you to troubleshoot issues in a failed import set associated with a Service Graph Connector.
    Quick start tests for CMDB

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

    Changes

    Between your current release family and Xanadu, some changes were made to existing Configuration Management Database (CMDB) features.

    Release Release notes

    Vancouver
    Data retention policy for the Audit Results table in Data Certification
    Data archiving in the ServiceNow AI Platform adds an archive policy to the Audit Results [cert_audit_result] table that archives any records created more than two years ago. Archived records are stored in the ar_cert_audit_result table for seven years, after which they are destroyed. For more information, see Data archiving.
    Choose multiple non-reporting discovery sources in a Find Gap CMDB 360 query
    Extend the scope of a Find Gap CMDB 360 query in CMDB Workspace by choosing multiple non-reporting discovery sources.
    Multisource Data Preview page in CMDB 360 view in CMDB Workspace is implemented as a UIB component

    Visualize data reported by multiple discovery sources by viewing the Multisource Data Preview page. Highlighted discovery source values that were used as the current attribute values in the CMDB show how discovery sources are used to populate CMDB attributes.

    Track progress of CMDB Data Manager tasks
    Review details about task CIs and task progress, which can be especially helpful in troubleshooting a task, such as an Archive task, that isn't completing as expected.
    Review the list of business services before converting them to application services
    Prevent unintentional bulk conversion, which can't be undone, by selectively choosing and then reviewing the final list of the business services that you want to convert into application services. At the final review, you can still add or remove items from the list before starting the conversion operation.
    Intelligent Search for CMDB
    Use of Intelligent Search for CMDB provides the following benefits:
    • Ability to search for a specific CI by entering the full or partial CI name.
    • Automatic addition of conjunctions missing from utterances. For example, in English, the word "with" is added between some keywords.
    • Improved validation for utterances related to non-CMDB tables.
    Default value of application service property changed
    The default value of the sa.service.population.stop_expasion_under_ci_classes property has changed from cmdb_ci_service to "cmdb_ci_service_discovered. By default, if an application service belongs to a CI class that extends the cmdb_ci_service_discovered class, then the system doesn't insert CIs under this application service during manual update of the application service with CMDB changes.
    Bi-directional synchronization of the Teams related list
    When you modify a Teams related record, where Group type corresponds one of the group assignment fields in the CI, the change is synchronized with the CI corresponding field. Group assignment fields include the Approval Group, Change Group, Managed by Group, and Support Group.
    Label on the CMDB Group Contains Encoded Query form is renamed to CI Overview Condition
    The field label Simple Condition (and corresponding attribute label) on the CMDB Group Contains Encoded Queries form is renamed to CI Overview Condition. For more information see CMDB groups.

    Washington DC
    CMDB Workspace store app
    • Unified Map:
      • Configure the CIs that appear on maps by filtering CIs according to their life-cycle stage. For example, you can filter all end-of-life CIs so that only operational CIs appear on maps. For more information, see Configure operational states of CIs.
      • Limit the number of hierarchy levels shown for application service CIs by setting the map level. You can, for example, set the map level to a smaller number to reduce the overall size of a map to help improve performance.
      • View both the source CI and the target CI on the detail cards when you select a group member connection element on a map.
      • View all attributes for all Service Mapping endpoints, including the type of an endpoint.
      • Highlight all the nodes associated with a card by selecting an application service or a related items card.
      • Show the details card for each CI associated with a dynamic CI group in the Attributes pane.
      • Configure the maximum number of levels from the home node to show on a map, by setting the system property sn_cmdb_ws.unifiedmap.map_search_filter.max_levels without having to add the property first. For more information, see Components installed with CMDB Workspace.
    • CMDB Data Manager integration into CMDB Workspace
      • All of the features of CMDB Data Manager are now available in CMDB Workspace. Administer policies and manage tasks, manage retirement definitions and exclusion lists, and review and approve or reject assigned tasks.
      • View analytics in various charts and counts for ongoing CMDB Data Manager processes.
    • Data Certification integration into CMDB Workspace

      Data Certification features are now fully supported in CMDB Workspace by using the Certification policy type in CMDB Data Manager. Review, certify, or edit field values for records in selected tables to ensure that those values are exactly as needed to support organizational tasks.

      View analytics in various charts and counts that also account for ongoing Data Certification processes.

    • De-duplication integration into CMDB Workspace
      • Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates.
      • Remediate de-duplication tasks in a central location, the De-duplication dashboard. Remediate multiple de-duplication tasks in a single operation by running one or more templates. Track progress as templates run and review the remediation results.
      • See statistics and potential problem areas related to duplicate CIs in your CMDB by examining the De-duplication insights pane.
    • CMDB 360 experience in CMDB Workspace: Limit the scope of data in the Coverage tile in the CMDB 360 dashboard to only CMDB classes by using the sn_cmdb_ws.ms.calculate_cmdb_only system property. For more information, see Components related to CMDB 360.
    CMDB Health support of dot-walking when selecting a recommended field
    Identify recommended fields that aren't populated in reference tables by selecting a field from a referenced table for the CMDB Health recommended metric by using dot-walking and directly interacting with the CMDB Recommended Fields [cmdb_recommended_fields] table.
    Capturing CMDB 360 data for non-CMDB classes
    Enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) by setting the value of the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true.
    CMDB support for Product Instance
    Prevent duplication when managing operational assets in your organization throughout their life cycles in the Hardware Asset Management application and workflows by using unique product instance identifiers (PID).
    Access reduced for the sn_cmdb_editor user role
    Starting with Washington DC Patch 10, the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.

    Xanadu
    Access changes for the sn_cmdb_editor and sn_cmdb_admin user roles
    • Starting with Xanadu Patch 9 (zbooted or upgraded), access has been reduced for the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles which are used in CMDB Workspace. The sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.

    • Starting with Xanadu Patch 10 (zbooted or upgraded), you must manually run the scheduled job 'Remove CMDB Roles from ITIL roles and Add CUD access to sn_cmdb_admin/sn_cmdb_editor roles to configure the sn_cmdb_admin and the sn_cmdb_editor user roles with the permissions that are necessary for performing some CMDB Workspace tasks.

      This scheduled job modifies user roles as follows:
    CMDB Health
    • Configuring and using CMDB Health is simplified by the removal of some concepts such as overall health scores.
    • Sections on the CMDB Health Dashboard reporting on compliant CIs are clearly separated from report sections for non-compliant CIs that require your attention.
    • Failure thresholds for KPIs and metrics enforce an upper limit of 100,000 to avoid excessive processing when a large number of CIs fail the specified metric tests.
    • The CMDB Health Dashboard still shows non-compliance data that was gathered even if the process is stopped due to excessive failures so you can fix the specific failures already detected.
    • CI health reporting is integrated into CI forms in CMDB Workspace.
    CMDB Workspace store app
    • CMDB 360:
      • Manage performance by filtering the data included in Coverage charts in the CMDB 360 dashboard in CMDB Workspace by principal class setting or by whether tables are within the CMDB hierarchy.
      • Manage the scope of data processed by CMDB 360 by setting a maximum threshold for the number of multisource records per class and tracking those classes that exceed that threshold in a table so that those classes are excluded from future CMDB 360 calculations. You can override this exclusion to include selected classes even if they exceed the threshold.
    • Data Certification

      When reviewing Data Certification tasks in CMDB Workspace, use a single click to select all the records associated with a task, to certify or fail the certification in bulk.

    • CI timeline in CMDB Workspace

      When a CI timeline on the CI details pane in CMDB Workspace fails to load, the error message that appears now includes a link that you can select to go to the CI timeline in the base system.

    CSDM and the CMDB Data Foundations Dashboards
    • Limit the performance impact of some of the CMDB and CSDM metrics such as the CIs Processed via IRE and Business Application with Application Service Relationship by adjusting the settings for triggering the system to automatically deactivate those metrics.
    • Identify current and non-current metric data by viewing the Updated column in the list views of CMDB.
    • Access the CSDM Data Foundations dashboard from the Management view in CMDB Workspace.
    Select a parent class in an IRE identification rule
    Avoid the unnecessary creation of a duplicate CI by setting the Search On Table field in an identification rule to one of the parent classes of the current class. When Identification and Reconciliation (IRE) identifies a CI in a parent class that matches a CI in the payload, IRE updates that CI with the details from the payload without creating a duplicate CI.
    Improved migration and ongoing sync of CSDM life-cycle data
    The one-time operation aligns CSDM life-cycle values in asset and CI tables. After the initial alignment, business rules can run on regular schedules to ensure that life-cycle values for the asset, CI, and IBI tables remain aligned. Using standard life-cycle values significantly improves data accuracy to help optimize value for many ServiceNow AI Platform applications.
    Application Services dashboard
    Internal queries on the Application Services dashboard that filters for application services now checks not only for all the records in the Application Service [cmdb_ci_service_auto] class, but for those records in which the value of Service classification is Application Service.

    Removed

    Between your current release family and Xanadu, some Configuration Management Database (CMDB) features or functionality were removed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu
    • CMDB Health:
      • The CMDB Health Dashboard on Core UI isn't included in new Xanadu instances. On upgraded instances, this dashboard is available but no longer supported.
      • The CI dashboard isn't included in new Xanadu instances. On upgraded instances, this dashboard is available but no longer supported.
      • The following widgets have been removed from the CI Health tile in the CMDB Workspace: Incomplete Attributes vs Total Attributes, Non-compliant relationships vs Total Relationships, and Stale relationships vs Total Relationships widgets.
      • The concept of the overall health score has been removed and no longer appears in any of the CMDB Health dashboards or views.
      • The concept of weighted averages and scorecards thresholds, which specify the ranges of health states, has been removed.
      • The bar charts for metrics in the main CMDB Health Dashboard have been removed, as well as the tiles for top 10 incident, alert, and change generators.
      • The CMDB Health Dashboard - Top Task Generating CIs Calculation scheduled job has been removed.
    • CSDM and the CMDB Data Foundations Dashboards:
      • When drilling down into the CIs Not Processed Via IRE in the Data Management Practices metric group, the Show Records button isn't supported.
      • When drilling down into the Orphan CIs metric, only a list view of orphan CIs appears without any Performance Analytics details.

    Deprecations

    Between your current release family and Xanadu, some Configuration Management Database (CMDB) features or functionality were deprecated.

    Release Release notes

    Vancouver
    • CMDB Search is now deprecated and no longer supported or available for new activation. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base. Instead, use CMDB Intelligent Search which is embedded in the CMDB Workspace (5.0.5) store app.
    • Starting with the Vancouver release, the ServiceNow hosted Service Graph Connector for Extrahop is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. The Extrahop hosted Service Graph Connector for Extrahop provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Washington DC
    • Starting with the Washington DC release, CMDB Data Manager that is built on Core UI (UI 16) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. CMDB Workspace provides the latest experience for this functionality.

    Xanadu
    • Starting with the Xanadu release, the Data Certification plugin (com.snc.certification_v2) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. The CMDB Workspace store app provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
    • ServiceNow hosted Service Graph Connector for ExtraHop is now deprecated and no longer supported or available for new activation. Service Graph Connector for ExtraHop provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Activation information

    Review information on how to activate Configuration Management Database (CMDB).

    Release Release notes

    Vancouver

    CMDB is a ServiceNow AI Platform feature that is active by default with the Configuration Management Database (CMDB) plugin (com.snc.cmdb).

    Washington DC

    CMDB is a ServiceNow AI Platform feature that is active by default.

    Xanadu

    CMDB is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Configuration Management Database (CMDB), such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Configuration Management Database (CMDB) we have noted them here.

    Release Release notes

    Vancouver
    • Increase the level of adoption of key CMDB features and application services by using direct links to explore, set up, and start immediately using those features, in the Insights view in CMDB Workspace.
    • Visualize the hierarchical map of CIs and the relationships between them by using the Unified Map feature in CMDB Workspace. Use the map to centrally see attributes, related items, changes, and application services related to CIs.
    • Expand the scope of a Find Gap CMDB 360 query by choosing multiple non-reporting discovery sources.
    • Drill down the Data mismatch tile in the CMDB 360 view in CMDB Workspace to the Multisource Data Preview page which is now implemented as a UI Builder (UIB) component. This page provides greater visibility into how discovery source attribute values are used to populate the CMDB.
    • Review the list of business services that you want to bulk-convert into application services before starting the conversion operation. This review helps prevent unintentional conversion, which then can't be undone.

    See Configuration Management Database (CMDB) for more information.

    Washington DC
    • Access reduced for the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles in CMDB Workspace. Starting with Washington DC Patch 10, the sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.
    • Use CMDB Data Manager in CMDB Workspace to administer and manage policies and tasks, and manage retirement definitions and exclusion lists. You can also view analytics about ongoing CMDB Data Manager processes to detect any potential problems that require your attention.
    • Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace.
    • Focus on CMDB classes by limiting the scope of data in the Coverage tile in the CMDB 360 dashboard in CMDB Workspace.
    • Identify fields that aren't populated in reference tables by designating them as recommended so they are tracked by the recommended metric in the completeness CMDB Health KPI.

    See Configuration Management for more information.

    Xanadu
    • Access changes to the CMDB Editor and CMDB Admin user roles:
      • Starting with Xanadu Patch 9, the sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.
      • Starting with Xanadu Patch 10, you can configure the sn_cmdb_admin and the sn_cmdb_editor user roles with the necessary permissions to perform some CMDB Workspace tasks by manually running a scheduled job.
    • Configuring and using CMDB Health has been streamlined by useful analytic data having been simplified and some concepts such as overall health scores having been removed.
    • New filtering options for the Coverage charts on the CMDB 360 dashboard help you better manage the performance associated with calculating those charts, while limiting analysis to only those classes that you're interested in.
    • Limit the performance impact of CSDM and the CMDB Data Foundations Dashboards by configuring performance settings for some metrics to limit their performance impact, such as triggering the system to automatically deactivate metrics such as CIs Processed via IRE and Business Application with Application Service Relationship.
    • The CMDB Health Dashboard is now implemented with the Next Experience user interface in the CMDB Workspace.
    • The ServiceNow® Now Assist for CMDB application brings generative AI to CMDB. Now Assist for CMDB is a new application in the Xanadu release. The ServiceNow® Now Assist for Service Graph Connectors (SGC) application brings in generative AI capabilities to resolve issues within Service Graph Connector. Now Assist for SGC is a new application in the Xanadu release..

    See Configuration Management for more information.