Combined Digital End-User Experience release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Digital End-User Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Digital End-User Experience to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Digital End-User Experience.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	DEX Application and Device Health Monitor applications and devices in order to detect issues before they result in downtime and reduce employee productivity. Monitor the performance, security, and compliance of the digital workplace through the DEX Dashboard unified workspace. Monitor the performance and security of installed and web/SaaS applications on user devices. Monitor real-time performance metrics including CPU, memory, disk usage, and I/O read/write operations for comprehensive insights into system resource utilization. Monitor user activity, as well as identify and track active and affected users. Set criteria and thresholds that trigger alerts when performance metrics deviate from specified parameters, which facilitates effective system monitoring and management. Ensure comprehensive and accurate data collection by facilitating CMDB Population through Enhanced Discovery. Provide detailed tracking and management capabilities for software assets through software inventory. DEX Content Playbook Access content tailored for both macOS and Windows platforms, enabling seamless monitoring of applications and devices while offering support for application remediation. Ensure the consistent, secure, and compliant usage of the application by establishing guidelines and rules. These DEX policies enable you to minimize data breach risks, improve data quality and accuracy, and optimize application performance and availability. Evaluate devices based on predetermined sets of rules and criteria related to aspects like CPU usage, memory usage, IO usage, firewall status, network tests, network bytes, and logged-in users to assess performance, security, and compliance. DEX Desktop Assistant Establish a continuous communication channel for employees to enable them to easily access self-service options and receive timely notifications from the Service Desk. Conduct self-diagnostics including network speed tests and device health. Empower employees with timely notifications of vital announcements. Explore ServiceNow Employee Center for a wide range of functionalities and management capabilities. Enrich user interaction through chat-based support and prompt responses by integrating Virtual Agent. Use the Desktop Assistant dashboard to monitor device connections and user logins. Track the current Desktop Assistant version on devices, ensuring your team stays updated. The Desktop Assistant dashboard is also available as part of the Service Operations Workspace to enhance the user experience and provide enriched data for administrators. Use single-line uninstaller commands to facilitate cleaner file deletion and improve the upgrade process.
Xanadu	DEX Insights See a complete picture of your device performance, user interactions, and network health with DEX data. DEX Insights provide a simplified view with clear insights so you can identify issues and remedies before they slow you down. Integration with ServiceNow Proactive Engagement Keep things running smoothly and avoid interruptions. DEX integration with ServiceNow Proactive Engagement helps make managing your digital experience smoother. It monitors your devices and apps, sends you alerts about potential problems, and guides you through fixing them. Desktop Assistant with Now Assist Troubleshoot and solve problems independently with Desktop Assistant, which gives you direct access to generative AI on a user-friendly interface. Actions and Actions Library Automate and streamline issue resolution within digital experience environments using the Actions and Actions Library in DEX. You can use prebuilt solutions and set up automated actions to resolve issues on your own efficiently.

Changes

Between your current release family and Xanadu, some changes were made to existing Digital End-User Experience features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Digital End-User Experience features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Digital End-User Experience features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Digital End-User Experience.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Install DEX by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	Install DEX by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Digital End-User Experience we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Digital End-User Experience we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension for monitoring web/SaaS applications.
Xanadu	For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see Enable browser extension.

Accessibility information

Review details on accessibility information for Digital End-User Experience, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Digital End-User Experience we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Localization is applicable to DEX in all the languages that are supported by the ServiceNow AI Platform.
Xanadu	Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform.

Highlight information

If there are specific highlight considerations for Digital End-User Experience we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Monitor and analyze performance metrics seamlessly through comprehensive visibility of applications, networks, and end-user devices. Take advantage of early issue detection and resolution through real-time insights, swiftly addressing potential problems before they affect end users. Set thresholds for alerts to address issues before they affect employee productivity by optimizing the digital experience to ensure efficient operation of applications on various channels such as desktop and web/SaaS. See DEX Application and Device Health for more information.
Xanadu	Monitor and analyze performance metrics seamlessly through comprehensive visibility of applications, networks, and end-user devices. Detect and resolve potential problems before they affect end users through DEX alerts and insights. Proactively engage your users and resolve issues they might face. Resolve the issues that your users face with actions available in list of predefined issue resolutions called Action library. See Digital End-User Experience for more information.