Combined EMR Help release notes for upgrades from Vancouver to Xanadu

  • Release version: Yokohama
  • Updated January 30, 2026
  • 3 minutes to read

    • Consolidated page of all release notes for EMR Help from Vancouver to Xanadu.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family EMR Help release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading EMR Help to Xanadu

    Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    New features

    Between your current release family and Xanadu, new features were introduced for EMR Help.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    Creating requests within your EMR
    Create healthcare cases without leaving your EMR system by using the EMR Help portal.

    Xanadu

    		 No updates for this release.

    Changes

    Between your current release family and Xanadu, some changes were made to existing EMR Help features.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    EMR Help now in Healthcare and Life Sciences Service Management Core
    Starting with the Washington DC release, when you install Healthcare and Life Sciences Service Management Core, EMR Help is installed as well.

    Xanadu

    		 No updates for this release.

    Removed

    Between your current release family and Xanadu, some EMR Help features or functionality were removed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Deprecations

    Between your current release family and Xanadu, some EMR Help features or functionality were deprecated.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Activation information

    Review information on how to activate EMR Help.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    Install EMR Help by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Xanadu

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for EMR Help we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for EMR Help we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for EMR Help, such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for EMR Help we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for EMR Help we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    • nhance clinical efficiency, and improve patient outcomes by creating healthcare cases directly from the EMR to expedite resolution.
    • View contextual session information at a glance while fulfilling EMR Help requests in Workspace for a more efficient resolution process.
    • Review a summary of submitted request information without exiting the EMR Help portal.

    See EMR Help for more information.

    Xanadu

    		 No updates for this release.