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- Increase the visibility of the models by using enhanced classification codes
- Classify your enterprise models by using industry-specific classification codes. You can create classification codes and assign them to the enterprise models and model categories. These classification codes follow a
hierarchy with a parent-child relationship. Use the parent-child relationship to filter the models and assets that are based on a classification code and its hierarchy.
- Increase the granularity in the asset risk scores
- Define the risk scores on the assets that differ from the values that are specified on a model. You can view the heat maps that are rendered specifically for the assets and models on the Enterprise Asset Workspace. You can also update the risk score for all the assets that are associated with a model.
- Use the Asset onboarding playbook to effectively set up your assets
- Use the asset onboarding playbook to walk you through the process of accurately setting up your assets. You can capture the key asset information such as the warranty dates, maintenance contracts, and service contracts. The
asset onboarding process is triggered automatically or manually. Each asset has its own onboarding process and is tracked by an onboarding task. As you complete each activity in the playbook, you’re taken to the next activity.
After you complete all the activities, the asset is successfully onboarded.
- Create and manage your linear assets
- Diversify your asset management portfolio by creating and managing your linear assets. Linear assets are assets that span significant distances across a list of geographical locations such as roads, railways, and pipelines.
By using integrated map tools, you can create and visualize linear assets, segments, and the discrete assets that are associated with them. Also, you can identify various relationships, such as the intersections, overlaps, and
continuations among your linear assets. Additionally, you can generate the work orders and maintenance plans that are specific to the segments of your linear asset.
- Import multiple enterprise models and assets in the Enterprise Asset Workspace
- Import your entire inventory of enterprise models and assets by using a template. You can do a bulk import of multiple types of models and assets. For example, you can do a bulk import of consumables, simple, pre-assembled,
and user-assembled models and assets. You can choose from one of the base system modes to initiate an import. Additionally, you can view the details of the import results and errors.
- Simplify the creation of multi-component models to increase their robustness
- Add multiple model components to an enterprise model by specifying their quantity. You can create multiple serialized components and consumable components for an enterprise model. You can also enhance the trackability of
your consumables by using component numbers.
- Troubleshoot issues with Enterprise Asset Management knowledge articles
- Create and share knowledge articles about the Enterprise Asset Management application. For example, knowledge articles about troubleshooting can assist you with resolving a problem. Knowledge articles enable you to share your experience with others. You can
also add a knowledge article to a model to get more information about it.
- Move enterprise assets by using move orders
- Use move orders to move in-use or consumed enterprise assets from one location to another. Move orders enable you to accurately locate and track your enterprise assets each time that you move an asset.
- Manage enterprise asset contracts
- Manage your enterprise asset contracts by using the Contract and lease management view in the Enterprise Asset Workspace. In this view, you can create contracts, submit contracts for approval, approve contracts, renew contracts, and take action on expiring contracts. Supported contract types include lease,
insurance, maintenance, warranty, purchase agreement, non-disclosure, terms & conditions, and service contracts.
- Populate the location hierarchies of your enterprise assets
- Track your enterprise assets by automatically populating the location hierarchy of each asset that is located in a specific building, floor, or place. Depending on the location of the enterprise asset, you can view a
location hierarchy of up to three levels, including the campus, building or structure, and floor, from the corresponding asset record.
- Audit your enterprise asset inventory by location hierarchies
- Cover a wider range of locations in your location-based inventory audits by auditing your inventory by location hierarchy. When you audit your inventory by location hierarchy, you can track and analyze all the enterprise
assets that reside in the parent and subsequent child locations within that hierarchy.
- Recall enterprise assets that are based on location hierarchies
- Submit recall orders for specific location hierarchies so that you can use each order to manage recalled enterprise assets across multiple locations. By submitting a recall order for a specific location hierarchy, you can
track and take action on any of the recalled enterprise assets that reside in the parent and subsequent child locations within that hierarchy.
- Track enterprise assets by using indoor mapping
- Use indoor mapping capabilities to locate and track the enterprise assets, consumable assets, and pallets within your campuses, buildings, floors, and places. The indoor mapping interface enables you to view interactive maps
and floor plans that provide accurate asset location tracking data and real-time space utilization visualizations. You can access the indoor mapping data and visualizations for all assets that are located within a specific
floor or place by using the Asset Indoor Map in the Enterprise asset estate view of the Enterprise Asset Workspace. If an asset is located in a specific place, you can also access the indoor mapping data and visualizations for only that asset through the corresponding asset record, stockroom record, or
work order task.
- Specify the deployment locations of the requested enterprise assets
- Specify the location in which you want to deploy a requested enterprise asset so that you can track and manage the deployment of that asset. The sourcing process for each enterprise asset request also uses the specified
deployment location to determine the most optimal stockroom destination for the requested asset.
- Specify the enterprise asset location during an enterprise asset refresh
- If you’re using a single enterprise asset refresh order to replace multiple aging enterprise assets, specify the location in which each asset resides. By specifying the location of each asset, you can source replacement
assets and create separate transfer order lines that are based on the location.
- Manage your pallet assets
- Track and manage the pallets that can transport and store the assets that are deployed across your organization. If a pallet doesn’t contain any assets, you can track and manage it as an individual asset. If a pallet does
contain assets, you can add those assets as child assets of the pallet so that you can track and manage them as a group.
- Track the enterprise assets within your stockrooms by aisles and spaces
- Specify the aisle and space that an enterprise asset resides in so that you can precisely track the location of that asset within a stockroom.
- Track your enterprise asset shipments by using the Shipments list
- Track all the enterprise asset shipments from a central location by using the Shipments list under the Asset operations view of the Enterprise Asset Workspace. Select a record from the list to view more details about the corresponding shipment, including the shipment source, shipment tracking number, associated purchase and transfer orders, and
associated enterprise assets.
- Enhance the location coverage of your enterprise asset stockrooms
- Associate your enterprise asset stockrooms with multiple geographic locations so that you can use each stockroom to source, deploy, and retire enterprise assets across the various locations.
- Link stockrooms for enterprise asset sourcing
- Link your enterprise asset stockrooms by geographic location so that you can efficiently source and transfer enterprise assets between stockrooms. You can also rank the linked stockrooms within each stockroom record to
specify the order of stockrooms that you can source and transfer enterprise assets between.
- Integrate with third-party shipping carrier applications
- Integrate the Enterprise Asset Management application with third-party shipping carrier applications so that you can track the status of your enterprise asset shipments.
- Get a comprehensive view of your stockrooms using the enhanced stockroom record form view
- Get a more comprehensive look into each of your stockrooms by using the Physical Asset Workspace form view on your stockroom records. With this form view, you can track and manage all the elements of a stockroom, including
its assets, open stockroom tasks, stock rules, and inventory audits, from a central location. This form view also updates each stockroom record with an interactive stockroom location map and a weekly timeline of associated
shipments and tasks, which can help you track your stockrooms.
- Classify service models within the Configuration Management Database (CMDB)
- Starting with version 2.3.0 of the Expanded Model and Asset Classes application, use new child classes of the base Service model class to classify various service models within the
CMDB.
- Classify medical insurance models within the Configuration Management Database (CMDB
- Starting with the version 2.3.0 of the Expanded Model and Asset Classes application, use the Medical insurance model table to classify medical insurance models including health insurance plans and government insurance
programs such as Medicare or Medicaid.
- Classify contract models within the Configuration Management Database (CMDB)
- Starting with the version 2.3.0 of the Expanded Model and Asset Classes application, use the permit model table, an extension of the contract model table, to model licenses and permits that have been issued and entitles the
recipients to perform certain activities or make use of specific resources.
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- Understand and analyze your total cost of ownership of assets
- Manage resources efficiently by tracking the Total Cost of Ownership (TCO) of assets, where the total cost includes initial capital cost. You can also break down costs by expense categories and view comparative reports in a
vertical bar chart format where each bar is a data source. Click a segment in the bar chart to view expenses for each asset grouped by asset name.
- Manage your tasks using the ServiceNow®
Mobile Agent application
- View and manage all the work order tasks assigned to you and your group using the ServiceNow®
Mobile Agent application. For example, you can do the following tasks:
- Assign a group task to yourself
- Record the time taken to complete a task
- Handle part requirements
- Manage asset actions
- Access knowledge articles
- View the hierarchy and task details of an asset on the asset form
- Gain visibility into hierarchy details of assets directly on the contextual sidebar of Enterprise Asset Workspace. You can view the asset hierarchy up to three levels in a tree-like format and expand and view all the children of the asset. You can also view the tasks associated with the asset and its
children.
- Perform all your administrative tasks from a centralized location
- Use the Admin center in the Enterprise Asset Workspace for easy access to perform all administrative tasks. Perform tasks such as risk and TCO configuration, create model categories and linear asset types, and bulk import of models and
assets.
- Onboard multiple assets using the multi-asset onboarding playbook
- Use the multi-asset onboarding playbook to onboard multiple assets all at the same time. As you complete each activity in the playbook, you’re taken to the next activity. After you complete all the activities, the multiple
assets are successfully onboarded.
- View and manage procurement details using the intuitive Procurement view
- Track procurement-related requests and manage purchase orders easily through the Procurement view in the Enterprise Asset Workspace.
- Simplify your work management workflow to increase productivity
- Optimize your work management workflow by performing bulk closure of work order tasks, partial sourcing of parts requirement, and creation of checklist templates from work order templates.
- Manage the operational assets of your organization using Product Instance
- Manage an asset throughout its life cycles in the Enterprise Asset Management application and workflows by representing the asset as a Product Instance, which is a logical grouping of operational asset, Configuration Item (CI), and Install Base Item (IBI)
classes.
- Classify social benefit service models within the Configuration Management Database (CMDB)
- Starting with version 2.5.0 of the Expanded Model and Asset Classes application, use the Social benefit model class to classify service models that are based on social insurance programs and means-tested assistance programs.
This class is a child of the base Service model [cmdb_service_product_model] class.
- Categorize API and Managed API classes within the Configuration Management Database (CMDB)
- Starting with version 2.5.0 of the Expanded Model and Asset Classes application, use the API and Managed API model categories to create and associate application models with API and Managed API CMDB CI classes. By associating application models with these CMDB CI classes, you can get a more comprehensive version-agnostic view of your APIs.
- Categorize enterprise models and assets using additional model categories
- Starting with version 2.6.0 of the Expanded Model and Asset Classes application, use the following additional model categories to associate enterprise model and enterprise asset classes with Configuration Management Database (CMDB) configuration item (CI) classes:
- Patient Monitoring
- Patient Implant
- Surgical Instrument
- Clinical Device
- Lab Equipment
- Diagnostic Imaging
- Therapeutic Device
- Dental Equipment
- Operational Equipment
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- Define required calibrations for your enterprise assets by using calibration attributes
- Use calibration attributes to define the calibrations that are required for your enterprise assets. Specify the details and requirements of each calibration, such as the calibration frequency, the calibration quality
standard, and the accuracy measurement guidelines. Maintain comprehensive and up-to-date records of each calibration so that you can improve the performance, safety, and longevity of your enterprise assets.
- Schedule and track enterprise asset calibrations through work orders
- Use work orders to schedule, to execute, and to track the progress of your enterprise asset calibrations. View and manage corresponding work order tasks by using the guided playbook experience on either your ServiceNow® instance or the ServiceNow
Mobile Agent application.
- Use personalized workspaces and roles tailored for healthcare and facility management industries
- Enhance data security within your organization by creating and managing medical and facility assets and models in their customized workspaces. Use specific roles to limit access to these assets and models to improve the
confidentiality and integrity of your data.
- Manage repair of defective enterprise assets in the stockroom by using the Repair flow
- Request repair of assets that are defective or pending repair by using the Repair flow. Enterprise asset manager can submit an asset repair request in the Enterprise Asset Workspace or by using the Service Catalog. The Repair flow includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Enterprise Asset Workspace or the ServiceNow mobile
Mobile Agent application.
- Drop off and receive assets at a stockroom
- Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task.
The asset manager then verifies the received asset and closes the Drop off task.
- Manage inventory picking within your stockroom
- Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the
stockroom. The aisle and space details of the asset provide the exact location from where the asset should be picked. You can work on pick tasks assigned to you by using the ServiceNow mobile
Mobile Agent application. With the indoor mapping capabilities, you can also get directions to the location of the asset in the stockroom on your ServiceNow mobile
Mobile Agent application.
- Access Planned Work Management application’s capabilities through the Enterprise Asset Workspace
- Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset Workspace.
- Manage your operational assets efficiently in the workspace
- Get a comprehensive view of all your Operational Technology (OT) and Operational Equipment (OE) assets and manage them efficiently in the OT Asset Workspace. The OT asset manager and OT asset technician roles enable you to
manage these assets.
- View the hierarchy details of an enterprise model in the Enterprise Asset Workspace
- Gain visibility into hierarchy details of enterprise models directly on the contextual sidebar of the Model form. You can view all the model components of the pre-assembled and user-assembled models in a tree-like
format.
- Manage the life cycle of enterprise models efficiently
- Manage the complete life cycle of your enterprise models efficiently by applying calculated model life-cycle templates. When you associate any life-cycle template with an enterprise model record, details of all the
life-cycle phases are calculated and shown on the Model form.
- Start the process of onboarding multiple assets directly in the Enterprise Asset Workspace
- Onboard multiple assets in one go by creating Onboarding orders in the Enterprise Asset Workspace. The asset onboarding playbook is a guided experience that includes a deployment activity. This activity enables you to create deployment tasks for assets using Enterprise asset deployment
tasks or Work order tasks. You can also specify the location where you want to deploy the assets.
- Firmware model classes added to the Expanded Model and Asset Classes Store application
- Manage the firmware details by using Discovered firmware model and Firmware model classes available with the Expanded Model and Asset Classes Store application.
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