Combined Event Management release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Event Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Event Management to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Event Management.


Release	Release notes
Vancouver	Container alert for tag-based groups Enhance alert group creation using tag-based alert clustering. The primary alert of a tag-based group is a container of child alerts that meet the Tag-Based Clustering definition. Event Management Connectors domain personalization Enhance domain separation to be able to create events in different domains with configurable domain separation logic for events. Agent assist Enhance the user experience by adding the Agent Assist panel to alerts in the Service Operations workspace. Create event field mappings Provide more comprehensive information in an alert by mapping values from the reference table to the alert fields or tags.
Washington DC	Team-based integrations in Event Management Ensure connector ownership and execution of rules on a team level, maintaining consistency and hierarchy while offering flexibility and customization options for teams. Automate the assignment of alerts based on integration ownership and configuration item (CI) ownership so alerts are routed to the appropriate team members responsible for the integrated systems. Event forwarding Forward events from one ServiceNow instance to other instances in non-production environments without having to change the production environment, thus accelerating the event processing testing life cycle. Free-text search for alerts in Express List Starting in version 23.2.1, find alerts in the Express List by using free-text search. Keyboard shortcuts in Express List Starting in version 23.2.1, speed up your work in Express List with keyboard shortcuts. Timeline View of alerts in an alert group in Express List Starting in version 23.2.1, use Timeline View in Express List for a chronological visualization of the alerts in an alert group. This feature offers a comprehensive view of when the alerts occurred, when changes in their severity took place, and other data for efficient triage and Mean Time to Resolution (MTTR). Link View in Express List Starting in version 23.2.1, view the connections between alerts in rules-based or CMDB-based alert groups in Link View. Link View offers a visual representation of the relationships between the alerts in the group. Alert analysis of alert groups in Express List created by Now Assist using generative AI Starting in version 23.2.1, view an alert analysis of alert groups in Express List. The alert group analysis provides a simplified, human-readable description of the alerts in an alert group to help you investigate the alerts.
Xanadu	Customize the default order of the alert correlation algorithm Configure the alert correlation algorithm sequence by customizing it according to your needs. Create team-based alert management rules Assign alert management rules to specific assignment groups so that only those alerts that are assigned to the specified group are executed. Create tag based alert clustering definitions by teams Create tag clusters only for alerts that are assigned to an alert group by assigning tag-based alert clusters to specific groups. Restrict alert groups across alert assignment groups Improve the accuracy and relevance of the alert correlation by grouping alerts according to a diverse set of requirements. Scale out for alert group creation Ensure efficiency when running a job during high-alert traffic by scaling out the alert grouping job. View unified service map and the impact paths in Service Operations Workspace Explore the updated service map in the Service Operations Workspace, designed to focus on the path that was affected by an alert to help you quickly assess its impact on a service. The map displays all configuration items (CIs) for services with up to 60 CIs, regardless of alert status. For services with over 60 CIs that have alerts, it shows the path of the most severe, most recent alert. You can also investigate an even broader view of the service topology. Access the service map directly from Service Operations Workspace, or through the preview panel or an impacted service in Express List. Perform bulk actions on alerts in Express List Perform an action on up to 1,000 alerts in the Active alerts list simultaneously. Remove alerts from an alerts group in Express List Remove secondary alerts from an alert group directly from the Express List pane or from the preview panel. Hide closed alerts on the preview panel and in Link View in Express List View only the open alerts on the preview panel and in Link View in Express List by toggling to hide the closed alerts. View data on impacted services on the preview panel in Express List View information about Impacted Services on the preview panel and in Link View in Express List and open the Service Map and Metric Explorer directly from the panel. Create an incident with Now Assist in Express List Generate incidents from alerts in Express List with a summary created by genAI that includes details on configuration items and impacted services. View data on configuration items on the preview panel in Express List View additional details about configuration items (CIs) that are bound to alerts on the Express List preview panel. Speed up alert resolution with a Now Assist analysis of past related incidents Enhance efficiency and reduce downtime with a Now Assist analysis of past incidents on the same or related CIs. Now Assist investigates historical data to identify past incidents related to the current alert and reports their frequency and criticality levels. It also provides a summary of effective strategies used to resolve them. In addition, Now Assist offers contact information for individuals or teams who have resolved similar incidents in the past and could assist when needed. Generate an alert group description in Express List using Now Assist Use Now Assist to generate a description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group. Launch an alert analysis from the Now Assist panel Analyze an alert from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.

Changes

Between your current release family and Xanadu, some changes were made to existing Event Management features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Alert page performance enhancements Benefit from the enhanced load time of the alert forms and service dashboard. Calculate impact during loop dependency Support for circular (loop) dependency between configuration items in the impact tree is enabled. Automated alert groups perform tag-based alert clustering Tag-based alert group correlation is performed as part of automated alert groups.

Removed

Between your current release family and Xanadu, some Event Management features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	The Event Management Mobile application is no longer available.

Deprecations

Between your current release family and Xanadu, some Event Management features or functionality were deprecated.


Release	Release notes
Vancouver	The Operator Workspace is deprecated. Use Service Operations Workspace instead.
Washington DC	No updates for this release.
Xanadu	The following dashboards have been deprecated: Event Management scorecards Event Management insights Event Management overview Health Log Analytics Overview The Service Management dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article (KB0867184) in the Now Support knowledge base.

Activation information

Review information on how to activate Event Management.


Release	Release notes
Vancouver	Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.
Washington DC	Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.
Xanadu	Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.

Additional requirements

If any additional requirements were introduced or changed for Event Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Event Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Event Management, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Event Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Event Management we have noted them here.


Release	Release notes
Vancouver	Improve the user experience and correlation logic for tag-based alert clustering. Display relevant Knowledge articles to operators using Agent assist. Increase agility and time to value with configurable domain separation for alerts. Enrich alerts information using alert tags mapping from non-CMDB tables. See Event Managementfor more information.
Washington DC	Ensure connector ownership and execution of rules on a team level, maintaining consistency and hierarchy while offering flexibility and customization options for teams. Shorten your testing cycle by creating a stream of events from your production environment to your non-production environment enabling direct testing and evaluation of event rules, event field mappings, alert management rules, alert correlation, and so on, without having to change your production environment. Use a free-text search to find alerts in the Express List. Speed up your work in Express List by using keyboard shortcuts. View the sequence of events of an alert group at a glance in the Timeline View. View the connections between alerts in rules-based or CMDB-based alert groups in Link View. View an alert group analysis created by Now Assist using generative AI. See Event Management for more information.
Xanadu	Visualize the chain of events that caused an issue by viewing an alert group timeline in Express List. Understand the connection between the alerts by using Alert Assist's AI-driven technical analysis on alert groups. Use the enhanced service map for alert impact visualization in Service Operations Workspace and Express List. Select all alerts in Express List to perform bulk actions. Remove alerts from an alerts group in Express List. Hide closed alerts in Express List. View data on Impacted Services in the preview panel in Express List. Create an incident with an AI-generated summary from alerts in Express List. View data on configuration items (CIs) on the preview panel in Express List. Optimize alert resolution with AI-driven investigation of past related incidents by Now Assist. Generate an alert group description in Express List using Now Assist. Launch an alert analysis from the Now Assist panel. See Event Management for more information.