Combined External Content Connectors release notes for upgrades from Vancouver to Xanadu

Consolidated page of all release notes for External Content Connectors from Vancouver to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family External Content Connectors release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading External Content Connectors to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Beginning with version 2 of the External Content Connectors application, external content connectors implement semantic vector indexing for crawled items. When you upgrade to a version that supports semantic vector indexing, your existing connectors will reindex all previously retrieved items the next time they're visited by a crawl, even if those items' content is unchanged. To force semantic vector indexing of your external content items as soon as possible after upgrading, cancel any running crawls, then restart the canceled crawls manually.

New features

Between your current release family and Xanadu, new features were introduced for External Content Connectors.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Xanadu Patch 9 Atlassian Jira Cloud external content connector Retrieve searchable content and user permissions from projects in your Atlassian Jira Cloud source system. Google Drive external content connector Retrieve searchable content and user permissions from shared drives in your Google Drive source system. Microsoft Teams external content connector Retrieve searchable content and user permissions from teams in your Microsoft Teams source system. Predefined web sources external content connector Retrieve searchable content from pages and subdomains in predefined public web sites. ServiceNow product documentation external content connectors Retrieve searchable content from the ServiceNow product documentation site. Slack external content connector Retrieve searchable content and user permissions from public channels in your Slack source system. Warning messages for indexed document counts When an external content connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit of 1,000,000 documents. Add external content search results to Now Assist in Virtual Agent conversations Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. Xanadu Patch 7 Semantic vector indexing for crawled content Improve recall for external content searches with support for semantic vector indexing of crawled content. Semantic vector indexing is supported for all external content connectors.

Changes

Between your current release family and Xanadu, some changes were made to existing External Content Connectors features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some External Content Connectors features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some External Content Connectors features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate External Content Connectors.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Install External Content Connectors by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for External Content Connectors we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for External Content Connectors we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for External Content Connectors, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for External Content Connectors we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for External Content Connectors we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Expand your search by indexing searchable content and user permissions from your Atlassian Jira Cloud, Google Drive, Microsoft Teams, and Slack source systems. Make web content locally searchable by indexing pages from predefined public web sites or from the ServiceNow product documentation site. Know when your external content connectors are approaching their crawl limits with new warning messages. Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. Improve recall for external content searches with support for semantic vector indexing of crawled content. See External Content Connectors for more information.