Combined Financial Services Operations Core release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Financial Services Operations Core to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	During the upgrade to Washington DC, the Financial Services Operations Core plugin reparents the following tables: Note: You may experience a longer time for the upgrade to complete if your upgraded instance has a large number of records. The Service Definition [sn_bom_service_definition] table extends from the Service Definition [sn_case_type_selection] table instead of the Request Definition [sn_ind_request_definition. The Financial task [sn_bom_task] table extends from the Customer Service Task [sn_customerservice_task] table instead of the Global Task [task] table. The Policy Participant [sn_bom_policy_participant] table extends from the Sold Product Related Party [sn_install_base_sold_product_related_party] table. Reparenting enables leveraging of the benefits and advancements introduced by ServiceNow® Customer Service Management (CSM) while preserving the functionality of existing applications.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Financial Services Operations Core.


Release	Release notes
Vancouver	Claim summary page Within the Financial Services Operations claims application, view the claim summary page on a claim case or adjuster task for quick insight into the status of a claim. You can access the claim details such as the claim status, service level agreements, participants, notes and activities, and financials.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Financial Services Operations Core features.


Release	Release notes
Vancouver	Uptake Product model changes The Product model was improved with the following updates: Relocated the FSO Core product model tables for the card model, personal insurance model, commercial insurance model, deposit model, loan model, investment model, group life insurance model, individual life insurance model, and lines of credit. These new model tables now extend from the Service model (cmdb_service_product_model) table instead of the Product model (cmdb_model) table. When you upgrade to v3.0.0 or later versions of the FSO Core application, the application automatically executes the fix scripts to transfer the data from existing FSO Core model tables to the new Expanded Model and Asset Classes model tables. For example, the existing table sn_bom_card_model, now appears as sn_ent_card_service_model. Existing customers upgrading to v3.0.0 or later versions can see both the existing tables and new tables, but it's strongly recommended to use the new model tables. The existing tables are marked with the Deprecated suffix, and all data is moved to the new tables. New customers have access to the new model tables, and the older model tables don't appear in their instances. The new model tables now use the Model number and Service type fields from the Product model and Service model tables, instead of their previous Product code and Product type fields. The Start date and End date fields in the FSO Core model tables now use the Service Model Lifecycles record. For existing records, the value in the status field of the Loan model table is updated from Active to In Production and from Inactive to Retired. Fraud score page View the fraud score page to get detailed insight into a claim's fraud score and history. An adjuster, processor, and manager can view the fraud score page on the claim case and from the adjuster task to determine the fraud risk of a case. An administrator can use the base system fraud score page to create a customized scoring page that is specific to the requirements for your line of business. Data model enhancements to Insurance Claims Core The insurance policy and related tables have been updated to support new claim features.
Washington DC	Case creation enhancements The FSO interceptor is replaced with the Customer Service Management Product Service select version of the case type selector. This enhancement enables customer service agents to easily create new case records by selecting the appropriate case type from a list of available services. For details, see the Service type selector for Financial Services Operations article in the Now Support knowledge base.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Financial Services Operations Core features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Financial Services Operations Core features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	As part of the Customer Service Management (CSM) service definition uptake initiative, the FSO service definition category table is now deprecated and no longer supported or available for new activation. Instead, the FSO service definitions category data has been migrated to CSM's service category and service category relation tables. For more information, see the Deprecation Process [KB0867184] article in the Now Support knowledge base and theService type selector for Financial Services Operations article. Starting with the Washington DC release, the following requestor roles and the related UI actions are now deprecated and no longer supported or available for new activation. sn_bom_loan.b2c_requestor sn_bom_credit_card.requestor sn_bom_deposit_b2b.requestor sn_bom_loan_b2b.requestor sn_bom_compl.requestor sn_ins_policy_b2c.requestor sn_bom_payment.requestor sn_bom_deposit_b2c.requestor sn_ins_policy_b2b.requestor sn_bom.fs_requestor sn_bom.b2c_requestor sn_bom.b2b_requestor sn_bom.requestor
Xanadu	No updates for this release.

Activation information

Review information on how to activate Financial Services Operations Core.


Release	Release notes
Vancouver	Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Financial Services Operations Core we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Financial Services Operations Core we have noted them here.


Release	Release notes
Vancouver	View and manage adjuster tasks from a claim Workspace. Gain insight into the status of a claim by viewing its summary. View the fraud score page to get detailed insight into a claim's fraud score and history. See Financial Services Operations Core for more information.
Washington DC	Utilize the updated data model with reparented tables to enhance data alignment. Seamlessly transfer and update data to newer product model tables using efficient fix scripts. See Financial Services Operations Core for more information.
Xanadu	No updates for this release.