Combined Impact release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Impact release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Impact to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Impact.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Initiatives & Accelerators Jumpstart Your Now Assist for Creator and SPP-AU version Jumpstart Your Now Assist for IT Service Management (ITSM) and SPP-AU version Jumpstart Your Service Mapping and SPP-AU version Jumpstart Your Database Management Jumpstart Your CSM Configurable Workspace TuneUp Your Employee Center Introduction to Instance Readiness Assessment CoEI Influencing Funding Strategy UX: Catalog Request Experience Review Generative AI - Virtual Agent Conversational Catalog Value Potential Initiatives & Accelerators Extend Your Employee Center to Pro: Provides prescriptive guidance on extending the Employee Center capabilities to include Pro features. Jumpstart Your CSDM: Foundation: Provides an overview and breakdown of the CSDM with a focus on Foundation data. Jumpstart Your Document Intelligence: Provides a demonstration of the possibilities and capabilities of Document Intelligence. Jumpstart Your Employee Center: Includes a demonstration of the possibilities and capabilities available with the ServiceNow Employee Center portal in your instance. Jumpstart Your Event Management: Provides a demonstration of the possibilities and capabilities of Event Management. Jumpstart Your Issue Auto Resolution: Provides a demonstration of the possibilities and capabilities of Issue Auto Resolution within your ServiceNow platform. Jumpstart Your Process Mining: Provides a demonstration of the possibilities and capabilities of Process Mining. UX: Taxonomy Review and Design: Optimizes content structure and navigation in your portal, with a focus on Knowledge and Catalog to improve usability and help users easily find the correct information. Common Service Data Model (CSDM) Assessment - Business Services (Run) - Advanced: Provides an assessment and guidance for CSDM Run maturity, including Business Services, Business Service Offerings, Request Catalog Items, and (Business) Service Portfolio. Common Service Data Model (CSDM) Assessment Technical Services (Walk) - Advanced: Provides an assessment and guidance for CSDM Walk maturity, including Technical Services and Technical Service Offerings. ServiceNow Protected Platform – Australia (SPP-AU) versions of Accelerators are available, where applicable. The Accelerator catalog is updated with this information. HealthScan Consent for the self-service capability that automates monthly Health Assessment scans and reports to provide details that can help you to improve the health of your ServiceNow platform implementation. Consume HealthScan service environment script outputs in a clear format for Self-hosted NSG Air-gapped customers. Access HealthScan commercial features as a GCC or NSC customer. Value Journey Use the auto generated objectives and outcomes to save time and effort in the Impact Value Journey. View monthly or quarterly trends and curated recommendations for generated outcomes. See Trends, Benchmarks, and recommendations related to the outcome. Trends and Benchmarks will be available for outcomes with data. Use the Data Collection App, available from the ServiceNow® Store, to transfer data automatically into your Impact portal. Impact Instance Observer Detect additional anomalies for 16 metrics with Release 18. Configure self-serve alerts for Garbage Collection using Host Health.

Changes

Between your current release family and Xanadu, some changes were made to existing Impact features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Accelerator catalog Updates to the [Placeholder link text to key bundle-ipact.training-strategy-assessment] Accelerator The UX (User Experience) Design: Employee Center Accelerator name is changed to UX: Design for Employee Center The User Experience Review: Employee Center Accelerator name is changed to UX: Portal Experience Review HealthScan definitions updates: November release Some definitions have been deprecated or enhanced to improve performance, reduce false positives, and meet the latest coding practices. Accelerators with minor updates to the descriptions The Center of Excellence & Innovation Design TuneUp Your Hardware Asset Management TuneUp Your Software Asset Management UX: Design for Employee Center UX: Portal Experience Review Jumpstart Your Strategic Portfolio Management – Planning Workspace Objectives and outcomes Value Blueprint is renamed to Objectives and outcomes. HealthScan definitions updates: August release Some definitions have been deprecated or enhanced to improve performance, reduce false positives, and meet the latest coding practices.

Removed

Between your current release family and Xanadu, some Impact features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Impact features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Impact.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Impact we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Impact we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Impact, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Impact we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Impact we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it. Jumpstart your understanding and assessment of ServiceNow platform capabilities with new Accelerators that provide a demonstration of the possibilities and capabilities with instance features and maximize value exactly where you need it. View monthly and quarterly trends and curated recommendations for auto-generated outcomes with the updated Objectives and outcomes, formerly Value Blueprint. See Impact for more information.