Consolidated page of all release notes for ITOM Health from Vancouver to Xanadu.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family ITOM Health release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading ITOM Health to Xanadu
Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.
|
New features
Between your current release family and Xanadu, new features were introduced for ITOM Health.
| Release |
Release notes |
Vancouver |
- Metric Intelligence improvements
- Use anomaly detection enhancements in Metric Intelligence to do the following tasks:
- `Metric Intelligence Advanced Promotion Engine
- Reduce the number of false-positive anomaly alerts by setting rules to determine which alerts to promote to IT alerts.
- Consolidate promoted alerts into a single alert. By using alert grouping, you can reduce the number of anomaly alerts that your system receives.
|
Washington DC |
No updates for this release. |
Xanadu |
- Load the allow list only from the configuration file
- Enhance your security by loading the allow list from the configuration file and ignoring the allow-list parameters.
- Configure the agent log level from the instance
- Configure the agent log level directly from the ServiceNow® instance without needing to access the acc.yml configuration file.
- Ensure secure agent connections
- Ensure that your agent connections are secure by adding a self-signed certificate to your operating system's truststore. Adding a certificate to the truststore verifies that the certificate is
authentic.
- Use the new application Service Reliability Management
- Use the Service Reliability Management application to respond, collaborate, track, and self-remediate when working on alerts and incidents.
- Configure the Dynatrace connector instance
- Starting in version 3.6.3, Event Management supports collecting raw metric data collection using the Dynatrace metric connector.
- Enable expanded processing for the MID server on Network Interface Controllers (NICs) during keepalive operation
- Starting in version 3.6.3, benefit from enhanced stability when running a keepalive operation. You can use the enhanced MID Server capability to configure the number of Network Interface Controllers (NICs) that can be monitored by a keepalive operation.
- Stream log data from the System Log table in Glide to the Health Log Analytics AI engine
- Use the Glide Syslog data input to stream log messages from the System Log table (Glide Syslog) in Glide to the Health Log Analytics AI engine (Occultus).
Note: Only a single Glide Syslog data input can exist in the system. This data input doesn't run on a MID Server.
- Enrich automation
- Map current alert fields values to specified new values through the Change alert values option, in the "If these conditions are met, don't add an alert in ServiceNow" section.
- Group automation
- Track and optimize alert grouping efficiency through a new header displaying key details from the Test Automation section, including total alerts, alert groups, ungrouped alerts, and compression.
- View data on configuration items on the preview panel in Express List
- View additional details about configuration items (CIs) that are bound to alerts on the Express List preview panel.
- Speed up alert resolution with a Now Assist analysis of past related incidents
- Enhance efficiency and reduce downtime with a Now Assist analysis of past incidents related to the current alert. Now Assist investigates historical data to identify past incidents related to the current alert and reports their frequency and criticality levels. It also provides a summary of effective strategies used to
resolve them. In addition, Now Assist offers contact information for individuals or teams who have resolved similar incidents in the past and could assist when needed.
- Generate an alert group description in Express List using Now Assist
- Use Now Assist to generate a description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group.
- Launch an alert analysis from the Now Assist panel
- Analyze an alert from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.
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Changes
Between your current release family and Xanadu, some changes were made to existing ITOM Health features.
| Release |
Release notes |
Vancouver |
Anomalies are displayed for metrics classified as near-constant.
|
Washington DC |
No updates for this release. |
Xanadu |
- Alert automation enhancements
- In Group automation, in the Simulation section, Re-run test has been renamed Re-run simulation.
- The Active toggle switch has been replaced with a check box.
- Enrich automation
- A new section, And finally, featured two radio buttons, Run other enrich alert automations and Don't run other enrich alert automations, which replace the
previous Continue running automations of this type toggle switch. Although this section is new, the functionality is unchanged. Selecting Run other enrich alert automations
continues running automations with the same filter conditions, while Don't run other enrich alert automations halts additional automations after execution except for those owned by other assignment
groups.
- Associate services to use in Service Reliability Management
- System admins can select any supported service and associate it to use in Service Reliability Management regardless of the owner or support group configurations.
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Removed
Between your current release family and Xanadu, some ITOM Health features or functionality were removed.
| Release |
Release notes |
Vancouver |
AWS and Azure connectors are not supported in Metric Intelligence.
|
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Deprecations
Between your current release family and Xanadu, some ITOM Health features or functionality were deprecated.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
The following dashboards have been deprecated:
- Event Management scorecards
- Event Management insights
- Event Management overview
- Health Log Analytics Overview
Service Management Dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184]
article in the Now Support knowledge base.
|
Activation information
Review information on how to activate ITOM Health.
| Release |
Release notes |
Vancouver |
ITOM Health is available with activation of the Event Management plugin (com.glideapp.itom.snac). A more comprehensive ITOM Health package, ITOM Predictive AIOps, must be purchased to enable working with Health Log Analytics. For details, see Event Management setup.
|
Washington DC |
No updates for this release. |
Xanadu |
is available with activation of the Event Management plugin (com.glideapp.itom.snac). To work with Health Log Analytics, you must purchase ITOM Predictive AIOps, a more comprehensive package. For details, see Event Management setup.
Install Service Operations Workspace (ITOM) by installing the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
|
Additional requirements
If any additional requirements were introduced or changed for ITOM Health we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for ITOM Health we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Accessibility information
Review details on accessibility information for ITOM Health, such as specific requirements or compliance levels.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Localization information
If there are specific localization considerations for ITOM Health we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Highlight information
If there are specific highlight considerations for ITOM Health we have noted them here.
| Release |
Release notes |
Vancouver |
Event Management highlights:
- Improve the user experience and correlation logic for tag-based alert clustering. Alert correlation rules enable you to manually classify alerts into primary and secondary, and establish a relationship between them. Use alert
correlation rules to group alerts that are related. Alert clustering tags enable you to create an alert group from fewer alerts.
- Let your operators access the knowledge articles that can help them do their jobs better through Agent assist.
- Increase the agility and time to value by adding a configurable, separate domain for alerts. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
- Get more information about alerts by using the alert tags mapping from non- CMDB tables.
Agent Client Collector highlights:
- Reduce the number of false-positive anomaly alerts by setting rules to determine which alerts should be promoted to IT alerts.
- Consolidate your promoted alerts into a single alert. By using alert grouping, you can reduce the number of anomaly alerts that your system receives.
- Use the Monitoring Technology Dashboard to monitor AWS, GCP, and VMware vSphere services.
Health Log Analytics highlights:
- Mute unimportant alerts for all components of an application service.
- Receive notifications on your data input pages when the AI engine is down and data has stopped streaming.
|
Washington DC |
No updates for this release. |
Xanadu |
Agent Client Collector highlights:
- Configure the agent log level from the instance without needing to access the acc.yml configuration file.
- Ensure secure agent connections by adding a self-signed certificate.
- Gather expanded information on your Linux and Windows servers by using expanded Linux and Windows checks.
Health Log Analytics highlights:
- Enhance your system with the latest updates: Security fixes; Filebeat, Elasticsearch, and Microsoft Azure Event Hubs data input updates; Java JDK 17 update and support, and dependency upgrades.
- Stream system logs from Glide to Health Log Analytics using the Glide Syslog data input.
Event Management release notes highlights:
- View configuration item (CI) information on the preview panel in Express List.
- Optimize alert resolution with Now Assist AI-driven investigation of past related incidents.
- Generate an alert group description in Express List using Now Assist.
- Launch an alert analysis from the Now Assist panel.
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