Combined ITOM Optimization release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM Optimization release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITOM Optimization to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.

New features

Between your current release family and Xanadu, new features were introduced for ITOM Optimization.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Cloud Provisioning and Governance Cloud Admin Portal Explore the Next Experience dashboard pages that are now available on Cloud Admin Portal. The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application.

Changes

Between your current release family and Xanadu, some changes were made to existing ITOM Optimization features.


Release	Release notes
Vancouver	Cloud Admin portal link to User portal Cloud Admin portal link to User portal, now points to Employee Center if you have installed and set up the Cloud Services Catalog plugin. If CSC is installed, admin and sn_cmp.cmp_root_admin roles can access this feature while switching to the Request portal. Cloud Services Catalog is now available as a part of ITOM Cloud Accelerate, designed to manage the life cycle of cloud resources.
Washington DC	Cloud Admin Portal link The Cloud Admin portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog plugin. If CSC is installed, admin and sn_cmp.cmp_root_admin roles can access this feature while switching to the Request portal. Cloud Services Catalog is now available as a part of ITOM Cloud Accelerate, which you can use to manage the life cycle of cloud resources. ITOM Licensing ITOM SU Licensing has been rebranded as ITOM/OT SU Licensing. ITOM/OT SU Licensing calculates and displays the usage of ITOM subscriptions based on subscription units. It enables you to access a comprehensive overview of the total number of licenses allocated to applications and configuration items (CIs), while offering an advanced feature set that provides visibility into the specific CIs covered by your licenses. You can view the subscription breakdown for ITOM AIOps, ITOM Visibility, ITOM Optimization, and ITOM Cloud Accelerate. For more details, see View which CIs have an ITOM license.
Xanadu	Cloud Admin Portal The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application.

Removed

Between your current release family and Xanadu, some ITOM Optimization features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some ITOM Optimization features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Deprecation of CAPI and Cloud Spend and Usage dashboards Starting with the Washington DC release: The Cloud API dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Services Catalog application provides this functionality now. The Cloud Spend and Usage Dashboard will be hidden and no longer activated on new instances but will continue to be supported. The Cloud Insights Billing application provides this functionality now. Both the applications are being prepared for future deprecation. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.
Xanadu	Deprecation of Cloud API (CAPI)- based Cloud Discovery on new instances: CAPI-based Discovery is deprecated for new instances with Xanadu. Contact your administrator to install the latest version of the Discovery and Service Mapping Patterns ServiceNow® Store application to use the Discovery feature. For an existing instance, manually migrate to Patterns-based Discovery. The Discover Schedules tab in the Cloud Admin Portal is going to redirect to Cloud Discovery Workspace. Note: See Migrate from CAPI to Patterns to learn more about the migration from CAPI to Patterns-based Discovery. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Activation information

Review information on how to activate ITOM Optimization.


Release	Release notes
Vancouver	The ServiceNow Cloud Provisioning and Governance application is available with activation of the CPG (com.snc.cloud.mgmt) plugin, and it requires a separate subscription. For details, see Cloud Provisioning and Governance Application.
Washington DC	The Cloud Provisioning and Governance application is available with activation of the CPG (com.snc.cloud.mgmt) plugin, and it requires a separate subscription. For details, see Cloud Provisioning and Governance Application.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for ITOM Optimization we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITOM Optimization we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for ITOM Optimization, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for ITOM Optimization we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for ITOM Optimization we have noted them here.


Release	Release notes
Vancouver	Access Employee Center from Cloud Admin portal, with Cloud Services Catalog plugin. You can also skip the legacy cloud User portal and visit the Employee Center, directly for the new requestor experience. CSC, offering simplified and improved capabilities of Cloud Provisioning and Governance, is now available with ITOM Cloud Accelerate. In the process of eventually transitioning from CPG to a more enhanced offering, Cloud Accelerate, you can move your exchangeable Cloud Optimization licenses. Contact your ServiceNow accounts representative to migrate your licenses to Cloud Accelerate without charge. See ITOM Optimization for more information.
Washington DC	Use the Cloud Services Catalog with ITOM Cloud Accelerate. Cloud Services Catalog offers the enhanced but simplified capabilities of Cloud Provisioning and Governance (CPG). Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate. Access Employee Center from Cloud Admin portal with the Cloud Services Catalog plugin. You can also skip the legacy cloud User portal and visit Employee Center directly. See ITOM Optimization for more information.
Xanadu	Use the Cloud Services Catalog with ITOM Cloud Accelerate for the enhanced capabilities of Cloud Provisioning and Governance (CPG). These capabilities include the Out Of Box catalog items and the simplified and automated provisioning of cloud resources. Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate. See ITOM Optimization for more information.