Combined ITOM Visibility release notes for upgrades from Vancouver to Xanadu

  • Release version: Yokohama
  • Updated January 30, 2026
  • 16 minutes to read

    • Consolidated page of all release notes for ITOM Visibility from Vancouver to Xanadu.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM Visibility release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM Visibility to Xanadu

    Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver
    Microsoft Azure Alert configuration
    After upgrading, configure the Microsoft Azure alert service to forward alert notifications to the ServiceNow AI Platform in a secure way. For more information, see Use a secure webhook to forward the Microsoft Azure alerts to the Now Platform.

    Washington DC

    		 No updates for this release.

    Xanadu

    For an improved Service Mapping experience, install Service Mapping Plus version 1.13.0 from the ServiceNow® Store.

    Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.

    New features

    Between your current release family and Xanadu, new features were introduced for ITOM Visibility.

    Release Release notes

    Vancouver
    Collect information about the life cycle changes in Microsoft Azure resources using Azure change processing
    Effectively collect information about the changes in the life-cycle states for Azure components through the Azure change processing APIs. This method is more efficient than the legacy event-driven discovery.
    Discovery and Service Mapping Patterns:
    Update your discovery capabilities through the following new discovery and service mapping patterns:
    Discover the resources in your Kubernetes clusters continuously
    Starting in version 3.9.2, use Cloud Native Operations (CNO) for Visibility to discover the resources in your Kubernetes clusters continuously as an alternative to pattern-based discovery. CNO for Visibility promptly reports changes in the resources to the instance and updates the Configuration Management Database (CMDB).
    Access all mapping functions easily from the new Service Mapping Workspace
    Increase efficiency with the redesigned home page that offers access to all functions of Service Mapping:
    • View mapped application services, mapped servers, and unmapped servers.
    • View mapped application services by type, creation method, or criticality on one page.
    • Map a new application service or enhance an existing one by accessing Automated Service Suggestions. For more information, see Automated Service Suggestions.
    Agent Client Collector for Visibility
    Use Agent Client Collector for Visibility to support the following platforms:
    • macOS Ventura (13) on ARM64 (M1/M2).
    • Oracle Linux (OL) 9 and Ubuntu 22.04 LTS.
    Agent Client Collector Framework

    Note the following enhancements to the Agent Client Collector Framework application:

    Use running process filters to reduce actions on the database
    Filter OS processes to reduce the number of records created, updated, or deleted in the database.
    Discovery tables access improvements
    Added indexes to four Discovery tables to improve database performance: Discovery status [discovery_status], switch forwarding, [discovery_switch_fwd_table], running process [cmdb_running_process], and TCP connections [cmdb_tcp].
    Access tables from the Read Replica database
    Reduce the processing load without affecting functionality. During standard horizontal discovery, delete-strategy queries to the Related CI Type [sa_ci_to_pattern] and Horizontal Discovered Payloads Snapshot [sa_payload_snapshot] tables can be redirected to a read replica (secondary database pool) if one has been set up and enabled on the customer instance.
    Firewall Admin Workspace dashboard
    Security and risk teams can view tasks, change requests, progress, and manage the overall firewall inventory life cycle in this unified dashboard.
    Certificate Generation through Cert-Manager Integration
    Request a certificate through the Kubernetes platform cert-manager with the ServiceNow External Issuer (sn-external-issuer) and store it as a secret.

    Washington DC
    Discovery and Service Mapping Patterns
    Update your discovery capabilities through the following Discovery and Service Mapping Patterns:
    ITOM Content Service
    Discover applications and devices not discovered using patterns through a framework updated weekly with new content to gain visibility into your growing and developing infrastructure.
    Discovery CLI commands
    Use a centralized interface and base system commands to execute Discovery.
    Executing discovery patterns with Agent Client Collector
    Run horizontal and top-down discovery using Agent Client Collector instead of a MID Server to access CIs on the client network.
    Network location and MID affinity in top-down Discovery
    Identify the appropriate MID Server to create application services for your network by using MID affinity.
    Quick start tests for Service Mapping
    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.
    Pull additional resources from Kubernetes clusters into the CMDB
    Starting in version 3.6.2, configure the Cloud Native Operations for Visibility Informer to pull additional resources from Kubernetes clusters into the Configuration Management Database (CMDB) besides the resources it sends to the database by default.
    Create a cmdb_ci_linux_server CI for each Kubernetes node
    Starting in version 3.6.2, configure if you want the CNO for Visibility Informer automatically creates a cmdb_ci_linux_server CI for each Kubernetes node. If these CIs are redundant or interfere with other flows in your organization, you can stop this process by setting the associated configuration parameter to false.
    Define include and exclude lists of Labels and Annotations
    Starting in version 3.6.2, define include and exclude lists of Labels and Annotations in Kubernetes resources that the CNO for Visibility Informer pulls into the CMDB.
    Display the Kubernetes cluster version in the CMDB
    Starting in version 3.6.2, automatically populate the field in the cmdb_ci_kubernetes_cluster CI that shows the Kubernetes cluster version through CNO for Visibility Informer.
    Add custom Labels and Annotations to Kubernetes resources
    Starting in version 3.6.2, add custom Labels and Annotations to all resources deployed in the Kubernetes cluster through CNO for Visibility.
    ACME protocol support
    Version 3.4.0 introduces the Automated Certificate Management Environment (ACME) protocol support, which automates the process of certificate management.

    Xanadu
    Use Discovery Admin Workspace features to jumpstart discovery implementation.
    • View discovery trends and tasks and access relevant ITOM Visibility apps and information through Discovery Admin Workspace Home.
    • Gain insights into the performance of all your discoveries through the information in the Schedules tab.
    • Analyze discovery errors and troubleshoot them using information in the Diagnostics tab.
    • Access on-demand reports and optimize discovery operations using information in theInsights tab.
    Discover products with Discovery and Service Mapping Patterns
    Discover the following products through Discovery and Service Mapping Patterns:
    Oracle Java process discovery

    Discover Java processes to comply with Oracle licensing agreements- Use the ITOM Oracle GLAS plugin (1.8.4) November 2024 store version to track Java installations and usage.

    MID Server features for better discovery performance
    • Run other applications without storing any credentials on the instance with the Microsoft Azure Key vault.
    • MID Server supports log file compression. The new log file handler settings are available as MID Server properties on the instance. The compression mode isn't enabled out of the box.
    Use CMDB based mapping to create new application services
    Use Automated Service Suggestions and CMDB data instead of the MID Server, to create new application services.
    Use the latest CNO for Visibility features
    Starting in version 3.6.3, benefit from new features in Cloud Native Operations for Visibility.
    • Upgrade the CNO for Visibility Informer from the ServiceNow instance.
    • Control Informer execution parameters from the instance.
    • Store instance credentials in the Microsoft Azure Vault when Informer uses the Azure Kubernetes Engine (AKS)
    • Enable Informer to connect to the instance using OAuth2.0 authorization
    Enjoy multi-architecture support for docker image
    Starting in version 3.9.0 (Informer version 2.3.0), the docker image supports both arm64 and amd64 architectures. Upgrading from the previous image to the new one will not cause any disruptions. However, the new image requires more storage space in your image repository than the previous one.
    Change the Informer's extensibility settings from the instance
    Starting in version 3.9.0 (Informer version 2.3.0), update the Informer's extensibility configuration directly from the Instance using the Additional resources ConfigMap parameter. By providing a JSON map with keys such as resources, mappings, and mappings_oob, you can instruct Cloud Native Operations for Visibility to retrieve additional information. If one of these keys exists and the system finds a change, it patches the ConfigMap and restarts the Informer.
    View the OpenShift version in the Cluster version field on the Kubernetes Cluster CI
    Starting in version 3.9.0 (Informer version 2.3.0), see the OpenShift version and the Kubernetes Cluster version in one place. OpenShift operates on top of Kubernetes, so there's an OpenShift version and a Kubernetes Cluster version. By installing the Informer with the --set openShift=true flag, the system adds the OpenShift version number to the cluster_version field on the Kubernetes Cluster CI in addition to the Kubernetes Cluster version.
    Use Service Fingerprints to refine the selection of application service candidates
    Explore unique, classified components of application service candidates provided by Automated Service Suggestions. By supplying specific information such as the product name and description, gain deeper insights into the most suitable candidate to convert to an application service.

    Changes

    Between your current release family and Xanadu, some changes were made to existing ITOM Visibility features.

    Release Release notes

    Vancouver
    Scale Cloud Discovery for multiple accounts using Cloud Discovery Workspace
    The Cloud Discovery Workspace provides a more efficient way for you to work with Cloud Discovery.
    Enhance previously mapped application services using Automated Service Suggestions
    Enrich an existing application service by adding CIs from an additional candidate generated by Automated Service Suggestions.
    View load balancer name suggestions as an option to name your new application service. For more information, see Name suggestions for application service candidates.
    Enhanced navigation in Kubernetes Explorer
    The Kubernetes Explorer provides more visibility over the Kubernetes objects and shows overall top-down Kubernetes perspective starting from the top-level cluster to the container and within the container.
    SBOM availability in Kubernetes Explorer
    See and access information on Docker images in Kubernetes Explorer by downloading the Software Build of Materials (SBOM).
    Enhanced Discovery and Service Mapping Patterns
    Update your discovery capabilities through the following enhanced discovery and service mapping patterns:
    Changes to the Pattern Designer Enhancements app
    • Quick discovery
    • Executing commands from patterns without running full discovery
    • Getting pattern logs
    • Restarting discovery, validating and invalidating commands on the MID Server
    • Listing and testing discovery credentials
    • Support for discovery using a command-line interface (CLI)

    Washington DC
    Enhanced Discovery and Service Mapping Patterns
    Update your discovery capabilities through the following enhanced Discovery and Service Mapping Patterns:
    Service Mapping Unified Map support
    Access the centralized Unified Node Map from the Service Mapping workspace and view features of both the dependency view and the service map.
    Unmapped Servers with Candidates
    Use unmapped servers aligned with identified application service candidates to create new application services.
    Renamed ServiceNow® ITOM SU Licensing application
    Renamed ServiceNow® ITOM SU Licensing to ServiceNow® ITOM/OT SU Licensing.
    Cloud Operations Workspace name change
    Starting with version 1.6.1, Cloud Operations Workspace has been renamed Cloud Discovery Workspace.

    Xanadu
    Use the enhanced Shazzam probe to collect data
    View the extended data collected by the Shazzam probe in the Discovery Admin Workspace Insights tab.
    Revised Service Mapping roles
    Gain improved visibility of ML-powered candidates in Service Mapping with updated roles:
    • service_mapping_admin replaces sm_admin.
    • service_mapping_user replaces sm_user.
    Use the enhanced Discovery and Service Mapping Patterns for extended discovery
    Note the following new Pattern extensions and improvements:
    Scale up your Azure change processing
    Update your CMDB in real time with your Azure cloud resource changes. After upgrading to the enhanced November 2024 Patterns (1.21.0) version, run an Azure cloud discovery on all service accounts to ensure receiving all updates.
    Stay informed about Cloud Discovery patterns updates
    Download and use the Cloud Discovery patterns spreadsheet with the latest up-to-date information on Cloud Discovery patterns, including REST-API permissions.
    Run top-down discovery using Service Mapping integrated with Agent Client Collector

    Top-down Service Mapping and Automated Service Suggestions are supported with Agent Client Collector.

    Removed

    Between your current release family and Xanadu, some ITOM Visibility features or functionality were removed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Deprecations

    Between your current release family and Xanadu, some ITOM Visibility features or functionality were deprecated.

    Release Release notes

    Vancouver

    Creating schedules for discovering cloud resources using classic Cloud Discovery is planned for deprecation. Consider moving to Cloud Discovery Workspace.

    Washington DC
    Deprecation of CAPI
    Starting with the Washington DC release, Cloud API Discovery is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Pattern-based Discovery provides the latest experience for the CAPI functionality.
    Starting with version 1.6.0, the Firewall Audits and Reporting dashboard is deprecated.
    Starting with version 1.6.0, the Certificate Management Dashboard dashboard is deprecated. Its features have been moved to the Next Experience UI's Polaris theme dashboard.
    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Xanadu

    Starting with the Xanadu release, the Discovery Dashboard is no longer part of the Discovery plugin. Use Discovery Admin Workspace instead.

    Activation information

    Review information on how to activate ITOM Visibility.

    Release Release notes

    Vancouver

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

    Washington DC

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

    Xanadu

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for ITOM Visibility we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM Visibility we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM Visibility, such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM Visibility we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM Visibility we have noted them here.

    Release Release notes

    Vancouver
    • Access Automated Service Suggestions using the Service Mapping home page.
    • Add service segments to existing application services in a configurable workspace by using automatically generated suggestions.
    • View load balancer name suggestions in the automated Service Mapping experience.
    • Migrate to Azure change processing to take advantage of an effective platform to manage events on a larger scale.
    • Use the new and enhanced Discovery and Service Mapping Patterns for horizontal discovery by Discovery and top-down discovery by Service Mapping.

    See IT Operations Management for more information.

    Washington DC
    • Discover and add applications from suggestions based on Predictive Intelligence by using Discovery Admin Workspace.
    • Use new and enhanced Discovery and Service Mapping Patterns for horizontal and top-down discovery.
    • Better identify the resources required for application services with the network location and MID affinity using the top-down discovery feature.
    • View a centralized map that combines features from both the dependency view and service map.
    • Discover applications and devices not discovered using patterns by using the new Content Service framework.

    See IT Operations Management for more information.

    Xanadu
    • Elevate the Discovery Admin experience with Discovery Admin Workspace. Benefit from a unified workspace for configuring Discovery, tracking progress, and managing errors, with diagnostic tools that provide insights into discovered data.
    • Enrich your CMDB with a larger number of configuration items using ITOM Content Service.
    • Create application services with CMDB based mapping.
    • Avoid dependence on your Kubernetes admin by upgrading Cloud Native Operations Informer pods and modifying Informer execution parameters directly from the instance.
    • Enjoy multi-architecture support for docker image in Cloud Native Operations for Visibility.

    See IT Operations Management for more information.