Combined ITSM Mobile Agent release notes for upgrades from Vancouver to Xanadu

  • Release version: Yokohama
  • Updated January 30, 2026
  • 4 minutes to read

    • Consolidated page of all release notes for ITSM Mobile Agent from Vancouver to Xanadu.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITSM Mobile Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITSM Mobile Agent to Xanadu

    Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    New features

    Between your current release family and Xanadu, new features were introduced for ITSM Mobile Agent.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC
    Enable Override do not disturb to receive critical alerts
    Use ITSM Mobile Agent to enable and configure the list of critical alerts that you want to receive when your mobile device is in Do Not Disturb mode.

    Xanadu

    		 No updates for this release.

    Changes

    Between your current release family and Xanadu, some changes were made to existing ITSM Mobile Agent features.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Removed

    Between your current release family and Xanadu, some ITSM Mobile Agent features or functionality were removed.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Deprecations

    Between your current release family and Xanadu, some ITSM Mobile Agent features or functionality were deprecated.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Activation information

    Review information on how to activate ITSM Mobile Agent.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Xanadu

    Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for ITSM Mobile Agent we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITSM Mobile Agent we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITSM Mobile Agent, such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu
    Dark theme
    Starting in version 9.0, enable the dark theme for active calls in the Collaborate section of the My work applet in ITSM Mobile Agent. This option is commonly used to alleviate eye strain and improve readability.
    Data visualization changes
    Starting in version 9.0, accessible data visualizations for the analytics on sections of the applets are available. For more information, see the UI changes section.

    Localization information

    If there are specific localization considerations for ITSM Mobile Agent we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    		 No updates for this release.

    Xanadu

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITSM Mobile Agent we have noted them here.

    Release Release notes

    Vancouver

    		 No updates for this release.

    Washington DC

    Enable the Override Do Not Disturb feature so that On-call members can receive push notifications for critical alerts even when their phones are in Do Not Disturb mode. This feature helps shift managers reach On-call members and confirm that they're available to respond to any major incidents.

    See ITSM Mobile Agent for more information.

    Xanadu
    Starting in version 9.0, you can do the following:
    • Experience the new data visualizations for the analytics on the My team and Major incidents applets.
    • Enable dark theme for active calls on the Collaborate section of the My work applet.

    See ITSM Mobile Agent for more information.