Combined Mobile release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Mobile to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Mobile.


Release	Release notes
Vancouver	Mobile App Bridge Playbook support Enable guided workflows in mobile screens with Cabrillo JS support in UXF for embedded web pages. Cabrillo support for uploading multiple files Select and upload multiple files using Cabrillo JS in embedded web pages, saving time and effort. Note: To implement this feature, the addFiles() Cabrillo method must be manually added. Selecting languages in ServiceNow mobile apps Select a preferred language for your Now Mobile app and Mobile Agent. The selected language can differ from the language that is configured for the mobile device. Note: This capability is available from ServiceNow mobile app version 16.0. Calendar screen upgrade Use the upgraded mobile calendar screen, which includes the following new features: Improved data-load performance due to seamless pagination support. Enhanced UX design supporting enhancements such as defining the first day of the week, expanding the filter search, and saving favorite filters. Updated events list, enabling you to scroll and explore your events more intuitively. View events up to three years earlier or later than the current date. Ability to see the agenda instantly for each day as you scroll through the calendar screen. Offline support, where you can create, edit, or delete events. These changes are incorporated when you go back online. Improved visual enhancements such as a numerical indicator for the number of events within a day, and indicators for all-day and multi-day events. Full landscape support for mobile, iPad, and tablet devices. Alignment in the area of accessibility for text readout, text resizing, and focus order within the calendar screen. Addition of a quick action button to add new events to the calendar instantly.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Mobile features.


Release	Release notes
Vancouver	Mobile App Builder The ServiceNow® Mobile App Builder has added the following enhancements: Support for all ServiceNow Mobile Platform Vancouver features. Automated in-app notification to inform you when a new version of Mobile App Builder is available to install on your instance. Duplicate a record and its children so it can be used as a starter template for a new component. Define banner display time Configure the length of time that a notification banner is displayed at the top of your mobile screen. Configure mobile apps to use specific identity providers Configure a login experience that is specific to a mobile app and different from the web login experience.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Mobile features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Mobile features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Mobile.


Release	Release notes
Vancouver	ServiceNow Mobile Platform is a ServiceNow AI Platform feature that is active by default.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Mobile we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Mobile we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Mobile, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	Accessibility improvements for the ServiceNow Mobile Platform include the following updates: Define the length of time that a banner notification is displayed at the top of your screen. This option provides you with sufficient time to read a message before it disappears, and for the screen reader to read out the entire message. Alternative text can be added to buttons defined as icon type. This change enables screen reader support for button icon alternative texts. Redefined screen reading order for mobile cards. Indoor Mapping pattern support. End users can enable the map accessibility toggle. When this toggle is enabled, the map uses patterns instead of colors to identify locations. Within the calendar screen, improved performance for text readout, text resizing, and focus order.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Mobile we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Mobile we have noted them here.


Release	Release notes
Vancouver	Enable a dark theme or mode in Next Experience. This option is commonly used to reduce eye strain and improve readability. Increase the efficiency of agents with a significant calendar screen upgrade. Enable guided workflows on mobile devices with Mobile App Bridge for playbooks support. Increase the number of languages available on mobile devices with right-to-left language support. See Mobile Platform for more information.
Washington DC	No updates for this release.
Xanadu	No updates for this release.