Combined Mobile Platform release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Mobile Platform to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Mobile Platform.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Overriding critical alerts Send your users critical alerts, even if they configure their mobile device to a Do Not Disturb or Silent mode setting. Dynamic pop-ups Display configurable pop-ups based on real-time conditions. These pop-ups can even be displayed at the login phase. For example, display a pop-up to the user stating that they have accepted a new task with an estimated three hours of work, but their work shift is due to end in an hour. Securing your ServiceNow mobile instance with Zero Trust Access Limit end-user access to your ServiceNow instance by opting in to Zero Trust Access, which adjusts user roles and permissions according to security policies defined by the admin based on factors such as IP address, location, and identity provider attributes. Custom map screen support for additional entry points to launch Indoor Wayfinding Launch custom map screens from a mobile embedded web page or from a push notification. Mobile Resolution Notes Generation Use Now Assist on Mobile to generate a closure note that summarizes the associated work order task using information provided in the task record. Mobile SDK available in the ServiceNow Store Use the ServiceNow Mobile software development kit (SDK) to enable users to develop native iOS and Android mobile apps using an integrated development environment and give your mobile apps access to existing ServiceNow data and workflows. Mobile App Builder Use the following enhancements added to Mobile App Builder: Support for all Mobile Platform Washington DC features. Integration with Mobile Publishing so that admins can see their custom branded apps within the MAB UI. A push notification management category has been added to show which notifications are used for each mobile app. Automatic population of table fields in downstream records to streamline proper configuration. Data visualization user experience Use the upgraded data visualization user experience, which includes the following new features: Unified configuration experience for both web-UI and mobile platforms in a centralized  location. Enhanced visualizations for charts and the introduction of a pie chart visualization. Compatibility with many data sources including ServiceNow® Usage Insights, ServiceNow® Health Log Analytics, ServiceNow® Performance Analytics indicators, and customized data sources. Ability to apply theming options, including the dark theme, by using variables to customize the look-and-feel of the  mobile dashboards. For more information, see the Accessibility information section found in these release notes. Arabic added to the support of right-to-left languages The display of right-to-left languages is supported in ServiceNow mobile apps. Arabic, in addition to Hebrew, are supported right-to-left languages. Texts as well as visual components are right-to-left aligned to mirror the more common left-to-right alignment. Offline support in Now Mobile apps and custom apps Configure offline support for all apps, including ServiceNow Mobile Agent, Now Mobile, and custom apps that you build by using Mobile Publishing. Now Assist in Virtual Agent for mobile Use Now Assist in Native Mobile Virtual Agent to deliver more direct, relevant, and conversational responses to questions using generative AI.
Xanadu	Now Assist for Mobile Agent app Use the power of generative AI in the Mobile Agent app to summarize records and complete tasks more efficiently. Users can create a condensed summary of work order tasks or generate resolution notes. User criteria permissions Control the visibility of different areas of the mobile platform by defining user criteria permissions. User criteria permissions, unlike the user roles permissions, enable you to segment your users into different groups, like location, department, or company. With user criteria permissions, you can change information within a single area of a group to update all users' details associated within that group. For example, a company relocates, and the management requires that users in the new location have access to different mobile content. Admins can update the user criteria permissions, so that this new content is displayed to all users in this group. Mobile App Builder Support for all Mobile Platform Xanadu features. Component recommendations by Now Assist across many records.

Changes

Between your current release family and Xanadu, some changes were made to existing Mobile Platform features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Mobile Playbooks enhancements Navigate from mobile web screens to all native screens, including parametrized and scripted screens, custom map screens, and ServiceNow Virtual Agent chat. Mobile Publishing enhancements Use custom branded apps created with Mobile Publishing and use them on sub-production instances.
Xanadu	Now Assist for Virtual Agent enhancements Deliver direct, relevant, and conversational responses to questions using generative AI, including the ability to give feedback to messages generated by AI in Virtual Agent. Now Assist in AI Search on Mobile Provide AI-generated or AI-selected answers to user searches with the ability for users to provide feedback on the relevancy of the curated answers. Two new button instances Provide users with an additional shortcut to items or actions in record screens with the top icon function button instance, providing support for the agent-to-agent mobile Sidebar experience. Add shortcuts to the Indoor Wayfinding experience with the custom map bottom drawer function button instance. Mobile client scripting enhancements Streamline input form screen completion with auto-filled inputs based on one or many user inputs. Navigation bar enhancement Add badging capability to navigation bar tabs, which enables badging on any navigation tab icons. Configure mobile apps to use device date/time formats Set the useDeviceSettingsForDateTimeFormats mobile property to `True` to configure the date/time fields in mobile apps to use the date/time format that is used on the mobile device. This feature is available on the 18.2.0 mobile client release version and later. Hide the seconds display in date/time fields Use mobile properties to hide the display of seconds in mobile cards, record screen details pages, or activity streams. This feature is available on the 18.2.0 mobile client release version and later. Configure an external authentication browser for iOS apps Configure an external browser on iOS apps that are used during authentication so external URLs that are opened by the same browser type can maintain sessions and cookies. This feature is available on the 18.3.0 mobile client release version and later. Search in a ServiceNow instance with Siri shortcuts Configure your ServiceNow instance to enable Siri voice search in your mobile app on the instance using global search. This feature is available on the 18.4.0 mobile client release version and later. Notification tab enhancements Use the following enhancements added to the Notification tab within the navigation bar: Option to mark all notifications as read, providing the ability to manage your notification entries. Highlighted display of critical alerts in the notification area. Mobile Publishing enhancements and changes Auto-populate instance URLs when new branded app builds are requested and when existing branded apps are updated. Support for unlisted iOS branded apps. New requirement for iOS Microsoft Intune apps to be registered with Microsoft Entra ID (formerly Azure AD). Add deep links when you make new Android branded app requests for both private and public distribution.

Removed

Between your current release family and Xanadu, some Mobile Platform features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Mobile Studio used for mobile app configuration has been removed from the Washington DC release. Mobile configuration is performed using the following tools: a web-based UI, Mobile App Builder, and Mobile Card Builder.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Mobile Platform features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Mobile Platform.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default.
Xanadu	ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Mobile Platform we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Data visualization Accessibility improvements for the data visualization feature include the following updates: Enhanced support for screen readers, with a specific focus on the VoiceOver functionality. This improvement ensures that users relying on screen readers can seamlessly navigate and comprehend the content within data visualization charts. Text within data visualization charts can now be resized, accommodating users who may need larger text for better readability. This support enables text to be increased significantly without any loss of content or functionality. Enable a dark theme or mode in Mobile Platform. This option is commonly used to alleviate eye strain and improve readability.
Xanadu	Accessibility improvements for the ServiceNow Mobile Platform include the following updates: Improved the ability to connect your mobile device to a Bluetooth keyboard, especially in the areas of maps and filters. This update improves navigation throughout mobile apps. Improved management and layout of banner messages, when multiple messages are displayed simultaneously.

Localization information

If there are specific localization considerations for Mobile Platform we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Mobile Platform we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Generate work order task closure notes using Mobile Resolution Notes Generation. Display configurable pop-ups based on real-time conditions. Benefit from the enhanced data visualization user experience. Send users notifications defined as critical, irrespective of their notification settings. Mobile App Builder is now integrated with Mobile Publishing so that admins can manage custom branded app requests and configure mobile apps in one tool. See Mobile Platform for more information.
Xanadu	Define the visibility of specified areas of the mobile platform based on user attributes, by using user criteria permissions. Streamline task collaboration for agent-to-agent chat with the Sidebar experience on the Mobile Platform using a top icon function button instance that points to record screens. Provide intelligent and conversational self-service with ServiceNow® Now Assist in ServiceNow® Virtual Agent for Mobile Platform. Dynamically auto-fill inputs based on user selections on input form screens. See Mobile Platform for more information.