Consolidated page of all release notes for Now Assist from Vancouver to Xanadu.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Now Assist release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Now Assist to Xanadu
Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.
New features
Between your current release family and Xanadu, new features were introduced for Now Assist.
| Release |
Release notes |
Vancouver |
- Restrict Now Assist skills by user role in-product
- Specify the roles that apply to the users who can access Now Assist skills in-product, such as on forms and in workspaces. Users without the specified role can't use the skill. This security feature matches the implementation for skills in the Now Assist panel.
- Add conditions to skill availability
- Define when Now Assist skills are available, in-product and in the Now Assist panel. Conditions can be based on any field and value, such as Location or who opened the case, to help with compliance with any generative AI restrictions.
- Assign the data steward role
- Select a dedicated user to determine data sharing preferences for your instance.
- ITSM Virtual Agent pre-built LLM topics
- Complete the common IT-related tasks such as checking the IT Ticket status and pending approvals using the Large Language Models (LLM) - based Virtual Agent topics.
|
Washington DC |
- New Now Assist skills
-
- NDS cards in the Now Assist panel
- In the Washington DC patch 4 release, the Now Assist panel displays the Next Experience Design System (NDS) cards carousel if the requester has multiple options to choose from.
- Restrict Now Assist skills by user role in-product
- Specify the roles that apply to the users who can access Now Assist skills in-product, such as on forms and in workspaces. Users without the specified role can't use the skill. This security feature matches the implementation for skills in the Now Assist panel.
- Add conditions to skill availability
- Define when Now Assist skills are available, in-product and in the Now Assist panel. Conditions can be based on any field and value, such as Location or who opened the case, to help with compliance with any generative AI restrictions.
- Assign the data steward role
- Select a dedicated user to determine data sharing preferences for your instance.
- Using ITSM Virtual Agent pre-built LLM topics
- Complete the common IT-related tasks such as checking the IT Ticket status and pending approvals using Virtual Agent topics that use large language model (LLM) discovery.
- Create copies of Now Assist skills
- Create and configure copies of Now Assist skills to best suit your use cases while keeping out-of-the-box skill configurations intact.
- Chat summarization
- Automatically generate Agent Chat chat summarizations for conversations that are transferred between requesters, virtual agents, and live agents.
- Enable Dynamic Translation for Now Assist applications
- Turn on Dynamic Translation from the Now Assist Admin console to add multi-language support to serve users who speak different languages.
- Generate code from text using the Code with Now Assist dialog box
- Tell Now Assist what code to generate by opening the Code with Now Assist dialog box from a script editor and describing what you want the script to do. The text you enter is used to generate code in the script
editor, which you can accept or reject.
|
Xanadu |
- Xanadu Patch 10
- Now Assist Readiness Evaluation
-
Use the Now Assist Readiness Evaluation app to help you evaluate your organization's readiness to implement agentic and generative AI Now Assist capabilities.
Assessments for agentic AI include:
- IT Service Management (ITSM)
- Customer Service Management (CSM)
Assessments for generative AI include:
- AI Search
- Virtual Agent (VA)
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
Results shown are estimates. You should evaluate results provided by Now Assist Readiness Evaluation for accuracy and appropriateness for your use case.
- Xanadu Patch 3
-
Now Assist Guardian adds guardrails to log, block, and redirect unwanted content
- Protect your users from offensive content, certain kinds of prompt injection attacks, and sensitive topics by logging attempts, blocking content, or redirecting to a new Virtual Agent topic.
-
Translation for Now Assist with native translation
- Use the native translation capabilities of the Now LLM Service models or to translate user-generated and LLM-generated content into the preferred languages of your users.
-
Troubleshoot a Now Assist skill
- Run diagnostics on certain Now Assist skills to identify common configuration errors that help to prevent your skills from working as intended.
- Analyze Now Assist performance
- Use the Now Assist Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.
- Configure and use a retriever with Now Assist Skill Kit
- Augment and add context to your prompts with AI Search results from custom retriever inputs.
- Get prompt assistance with Now Assist Skill Kit
- Use prompt assistance to get a jump-start with your prompt development by selecting an example from the prompt library or using Now Assist to generate one.
- Evaluate skill prompts
- Evaluate your prompts created within Now Assist Skill Kit using data collections created within Now Assist Data Kit. Evaluations return information on the correctness and faithfulness of the responses from running the custom skill.
- View skill run test history
- View the history of your test results to assist your understanding of how changes to the prompt have adjusted the outcome.
- Generate article with multi-language
- Generate a Knowledge article for an incident, case, or other supported task type in languages other than English using the multi-language capabilities of Now Assist.
- Edit article with context menu
- Use generative AI capabilities of Now Assist to shorten or elaborate content within a Knowledge article.
- Use Now Assist Data Kit to add a dataset to the data catalog
- Create a data collection and select the sampling data for publication. Once published, the evaluation data is available in Now Assist Skill Kit.
- Now Assist context menu
-
- Write with Now Assist is now called the Now Assist context menu.
- Explain the assessed and calculated change request risk with the Now Assist context menu in workspaces and UI16.
- Use the Elaborate and Shorten content editing capabilities of the Now Assist context menu in Knowledge articles.
- Configure the maximum number of content refinement calls using the Now Assist context menu.
- Use the Now Assist context menu recommendations to compose an email and complete the drafts.
- Xanadu Patch 1
- Dynamic theming enables different themes to be applied to chat summarization cards
- Support dynamic theming for chat summarization cards.
- Write with Now Assist
- Enable your agents to use Write with Now Assist for generative AI-powered text generation and editing assistance. This feature helps to improve and streamline their writing responsibilities.
- Use Now Assist
Platform skills
-
- Use generative AI Platform skills in the Platform workflow starting with the Xanadu release to enhance and streamline your user experience.
- Enter search commands in plain language to retrieve and filter records and tables by using the Navigation skill.
- Use Now Assist Skill Kit for Generative AI app developers
- Create and activate custom prompts and skills for your Now Assist agent use cases.
- Generate a knowledge article from multiple cases or incidents with Now Assist in Knowledge Management
- Draft Knowledge articles quickly from a configurable workspace or the classic environment based on similar cases or incidents with Now Assist. Knowledge articles can be generated by selecting from a list of similar cases or incidents, case or incident numbers, or even by searching keywords specific to a case or incident.
|
Changes
Between your current release family and Xanadu, some changes were made to existing Now Assist features.
| Release |
Release notes |
Vancouver |
|
Washington DC |
|
Xanadu |
|
Removed
Between your current release family and Xanadu, some Now Assist features or functionality were removed.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Deprecations
Between your current release family and Xanadu, some Now Assist features or functionality were deprecated.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Activation information
Review information on how to activate Now Assist.
| Release |
Release notes |
Vancouver |
Now Assist features are available with activation of a Now Assist plugin. The following plugins are available: For more information, see Install Now Assist plugins.
|
Washington DC |
Now Assist features are available with activation of any Now Assist plugin. The following plugins are available: Note: The generative AI features that are available with Now Assist plugins may vary. For more information, see Install Now Assist plugins.
|
Xanadu |
Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available: For more information, see Install Now Assist plugins.
|
Additional requirements
If any additional requirements were introduced or changed for Now Assist we have noted them here.
| Release |
Release notes |
Vancouver |
Now Assist is available for Vancouver
Patch 4 and later. The Next Experience UI Framework must be enabled to use the Now Assist panel.
|
Washington DC |
The Next Experience UI Framework must be enabled to use the Now Assist panel.
|
Xanadu |
The Next Experience UI Framework must be enabled to use the Now Assist panel.
|
Browser requirements
If any specific browser requirements were introduced or changed for Now Assist we have noted them here.
| Release |
Release notes |
Vancouver |
Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist is not supported in Microsoft
Internet Explorer.
|
Washington DC |
Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft
Internet Explorer
|
Xanadu |
Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.
|
Accessibility information
Review details on accessibility information for Now Assist, such as specific requirements or compliance levels.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Localization information
If there are specific localization considerations for Now Assist we have noted them here.
| Release |
Release notes |
Vancouver |
Now Assist is currently available for English only.
|
Washington DC |
Now Assist is currently available for English only.
|
Xanadu |
Now Assist supports Dynamic Translation for Xanadu.
|
Highlight information
If there are specific highlight considerations for Now Assist we have noted them here.
| Release |
Release notes |
Vancouver |
- Restrict Now Assist skills by user role in-product to organize who has access to generative AI capabilities.
- Add conditions that are based on fields that control when a Now Assist skill is available.
- Assign the data steward role to users to determine who can make decisions regarding data sharing and generative AI on your instance.
- Consult the Now Assist journey checklist to guide you in your generative AI implementation on the instance.
- LLM-based Virtual Agent topics to check IT ticket status and pending approvals.
See Now Assist for more information. Note: Vancouver Patch 8 is the final Vancouver patch release providing feature support for net new generative AI features. Users must upgrade to the Washington DC release for new generative AI feature support after the Vancouver Patch 8 release. |
Washington DC |
- Restrict Now Assist skills by user role in-product to organize who has access to generative AI capabilities.
- Add conditions that are based on fields that control when a Now Assist skill is available.
- Assign the data steward role to users to determine who can make decisions regarding data sharing and generative AI on your instance.
- Consult the Now Assist journey checklist to guide you in your generative AI implementation on the instance.
- LLM-based Virtual Agent topics to check IT ticket status and pending approvals.
- New input and prompt configuration for record summarization skill
- Automatically generate chat summarizations for conversations that are transferred between requesters, virtual agents, and live agents
- Enable Dynamic Translation for Now Assist applications and customize language support
See Now Assist for more information.
|
Xanadu |
Xanadu Patch 10
- Use the Now Assist Readiness Evaluation app to automate the implementation assessment process before implementing Now Assist agentic and generative AI.
Xanadu Patch 3
- Protect your users from offensive content, prompt injection attacks, and filtered subjects in AI-generated content with Now Assist Guardian.
- Use the native translation capabilities of the Now LLM Service models to speak to users in their preferred languages.
- Troubleshoot Now Assist skills from the Now Assist Admin console to locate the sources of configuration problems.
- Monitor the usage and performance of generative AI features and capabilities offered under Now Assist from the Analytics tab in the Now Assist Admin console.
- Use the multi-language capabilities of Now Assist to generate a Knowledge article for an incident, case, or other supported task type in a language other than English.
- Enable agents to utilize the generative AI capabilities of Now Assist to shorten or elaborate content in a Knowledge article using the context menu feature.
- Now Assist context menu enhancements.
Xanadu Patch 1
- Support users who speak different languages with multi-language, dynamic translation.
- Make finding tables and lists easier and more efficient by using the navigation platform skill in the Now Assist panel.
- Write with Now Assist to provide chat and email suggestions for agents based on the content of a conversation.
- Enable developers to create their own custom skills by using the Now Assist Skill Kit.
- Generate a Knowledge Base article from a selection of similar cases or incidents to help address related concerns in a single article with Now Assist in Knowledge Management.
See Now Assist for more information.
For more Platform Now Assist feature release notes, see the following topics: |