Combined Now Assist AI agents release notes for upgrades from Vancouver to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist AI agents release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist AI agents to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Now Assist AI agents.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Xanadu Patch 10 Configure ACLs for AI agents and agentic workflows Configure the access control lists (ACLs) for who can discover and trigger AI agents and agentic workflows in their guided setups in the AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to only authenticated users or publicly available. Xanadu EA Create an AI agent Create AI agents accomplish discrete tasks to use in a use case: Create AI agents to gather data, make decisions, and complete tasks that would otherwise need to be done by a human. Add one of the following tools or information sources for the AI agent to execute: Catalog item Conversational topic Flow action Now Assist skill Record operation Script Search retrieval Subflow Web search Create an agentic workflow Create a use case with an execution plan to solve complex tasks with Now Assist. You can also do the following tasks: Clone an existing use case to avoid manual configuration. Create triggers when creating a use case that calls the AI agent when a condition or objective is observed. Test a use case before execution. Resolve record-based cases with AI agents. Enable Now Assist Guardian in AI agents Enable Now Assist Guardian in AI agents to automatically identify and block offensive messages that are sent by human agents. Multiple conversations in Now Assist AI agents Enable live agents to interact with multiple AI agent conversations through the Now Assist panel. AI Agent Analytics dashboard Analyze the performance, efficiency gain, and usage of AI agents through preconfigured dashboards.

Changes

Between your current release family and Xanadu, some changes were made to existing Now Assist AI agents features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Now Assist AI agents features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Now Assist AI agents features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Activation information

Review information on how to activate Now Assist AI agents.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Now Assist in AI agents is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist, see Install Now Assist AI agents.

Additional requirements

If any additional requirements were introduced or changed for Now Assist AI agents we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see Install Now Assist AI agents. Enable the Next Experience UI Framework before you can use the Now Assist panel.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist AI agents we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn’t supported in Internet Explorer.

Accessibility information

Review details on accessibility information for Now Assist AI agents, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Voice Input for Now Assist AI agents Administrators can enable an optional voice input setting for the Now Assist panel in the Now Assist Admin console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see Enable voice input for Now Assist panel. Once enabled, the Enable voice input for the Now Assist panel option will be available in individual user accessibility preferences. See Configure Next Experience accessibility preferences for more information. Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents.

Localization information

If there are specific localization considerations for Now Assist AI agents we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Now Assist AI agents is built on the GPT-4o-based framework and supports localization as per the GPT-4o model.

Highlight information

If there are specific highlight considerations for Now Assist AI agents we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.
Xanadu	Xanadu Patch 10 Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows. Add secure methods for AI agent and agentic workflow operations and apply appropriate ACLs to ensure that they can only be accessed and run by authorized users. Security implementation with access control lists (ACLs) for agentic workflows and AI agents is mandatory. Xanadu EA Define agentic workflows with an execution plan to achieve various tasks. Use the Now Assist panel to communicate with the agent during an issue resolution. Clone existing AI agents and use cases to save time and avoid manual configuration. Enable Now Assist Guardian to automatically identify and block offensive messages. View the usage and performance of your AI agents with the AI agent analytics dashboard. Enable multiple conversations for AI agents on the Now Assist panel. See Now Assist AI agents for more information. For the Platform Now Assist release notes, see Now Assist release notes.